Customer Care Advocate

• Sep 2020 - Present

Student Staff and Program Lead

• Apr 2017 - Jun 2020

• Maintained a customer-focused culture for alumni through resolving dozens of questions regarding our services and the university• Assisted in expanding the association’s programs by managing the Alumni Way Brick program and providing support to Western Engaged• Contributed to relationship building between the Bellingham community, WWU, and alumni through major events such as Paint B’Ham Blue and Alumni Weekend • Maintained a customer-focused culture for alumni through resolving dozens of questions regarding our services and the university• Assisted in expanding the association’s programs by managing the Alumni Way Brick program and providing support to Western Engaged• Contributed to relationship building between the Bellingham community, WWU, and alumni through major events such as Paint B’Ham Blue and Alumni Weekend

Community Outreach Intern

• Jun 2019 - Sep 2019

• Crafted multi-media messaging for the Richland Project Engineer Office to communicate the status of projects to the public and receive feedback • Connected WSDOT directly to communities by planning and attending outreach events at local fairs and festivals• Improved WSDOT’s capability to serve all communities through translating project fact sheets and speaking Spanish at outreach events • Crafted multi-media messaging for the Richland Project Engineer Office to communicate the status of projects to the public and receive feedback • Connected WSDOT directly to communities by planning and attending outreach events at local fairs and festivals• Improved WSDOT’s capability to serve all communities through translating project fact sheets and speaking Spanish at outreach events

Research Assistant

• Jun 2018 - Jul 2018

• Built a data set by surveying people crossing the U.S. and Canadian borders on the efficiency, methods, and perceptions of their cross-border travel• Completed Washington State Flagger Training and used education daily to conduct flagging at the border to direct vehicles to our survey zone • Collected data by interacting and communicating with up to 100 passengers a day in a concise manner in order not to delay their travel • Built a data set by surveying people crossing the U.S. and Canadian borders on the efficiency, methods, and perceptions of their cross-border travel• Completed Washington State Flagger Training and used education daily to conduct flagging at the border to direct vehicles to our survey zone • Collected data by interacting and communicating with up to 100 passengers a day in a concise manner in order not to delay their travel

Warehouse Employee

• Jun 2016 - Aug 2017

• Maintained efficiency of the fruit packing line by executing multiple roles to result in the package fruit being suitable to ship• Ensured consistency of fruit pallets through communicating among the assembly line of 15 employees• Contributed to operations by learning and executing roles in all steps of the fruit packing process • Maintained efficiency of the fruit packing line by executing multiple roles to result in the package fruit being suitable to ship• Ensured consistency of fruit pallets through communicating among the assembly line of 15 employees• Contributed to operations by learning and executing roles in all steps of the fruit packing process