Experience

prasino - st.charles

• United States
• Restaurants
• 1 - 100 Employee

• Bartender

  • Aug 2021 - Present

  • Execute personalized service for every guest dependent upon their personalities and expectations by using the guest’s name, building immediate positive connections, offering recommendations, and ensuring any food allergies were avoided. • Increase beverage sales by utilizing upselling techniques such as explaining daily specials and recommending wine or cocktail pairings based on menu selections. • Multitask to keep bar areas clean and stocked during service hours while interacting with guests seated at the bar. • Cultivate and nurture relationships with customers to increase return visits and support continued business. Show less



The DuKum Inn

• United States
• Restaurants
• 1 - 100 Employee

• Trainer, Bartender & Server

  • Jun 2018 - Jul 2021

  • Trained all incoming staff on the restaurant's practices, culture, and procedures to maximize job satisfaction and productivity. • Executed on-the-job and scenario-based trainings to ensure consistent service throughout the entire restaurant. • Served as a resource to all new and existing employees by answering questions, sharing best practices, and providing knowledge on menu items and craft beers. • Provided customer & employee problem resolution to maintain complete customer satisfaction and workforce effectiveness. Show less



Toons, Inc.

• Kirksville, Missouri, United States

• Marketing Coordinator & Lead Bartender

  • May 2017 - Jul 2021

  • Created marketing collateral via Canva to drive local advertisement for upcoming restaurant events. • Partnered with local organizations and colleges to schedule talent and events at the restaurant, which resulted in increased foot traffic. • Created and managed the restaurant’s social media platforms (Instagram & Facebook) by creating content, drafting compelling captions, copywriting, and developing a content calendar, which resulted in increased engagement, brand awareness, and market share. • Interviewed, scheduled, and trained new and existing team members, to include on-the-job training, coaching and counselling, and incident reporting. • Hosted and managed employee engagement events to increase team building and collaboration. • Executed managerial duties such as preparing work schedules, ordering inventory, managing budgets, and maximizing profits. Show less



Tau Lamda Sigma

• Kirksville, Missouri, United States

• Treasurer

  • May 2018 - Dec 2019

  • Held members and other organizations accountable for personal debts via clear communication. • Implemented a streamlined process for collecting payment and developed customized payment plans when necessary. • Maintained budget; managed incoming and outgoing funds; and collected cash, checks, and electronic payments totalling over $20,000 while facilitating bank relations. • Ensured all funds relating to philanthropic initiatives were collected and allotted correctly to maintain compliance. • Executed grassroots marketing to drive additional donations via networking with students on campus, sororities, fraternities, associations, and academic organizations. Show less