Experience

Small Business Development Center (SBDC) at Troy University

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Program Assistant

  • Feb 2021 - Present

  I currently serve as the Project Assistant for the Small Business Development Center at Troy University! I am the program's point of contact and coordinator; I connect entrepreneurs in our community with business development resources and no-cost consulting services funded by the SBA. Additionally, my Director and I are pioneering an innovative social media strategy, never before practiced within an ASBDC center, to better connect with and broaden our target audience.



CGI

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Service Operator

  • Aug 2019 - Apr 2020

  At CGI I worked on the Navy Federal Credit Union project; I worked as a Service Operator within a recovery department. My daily responsibilities included basic account management: communication with members regarding sensitive account information, processing payments, keeping detailed account and payment records, and upholding federally mandated regulatory standards. My work required mathematical reasoning, number facility, deductive/inductive reasoning, and information ordering. Within my position I was also required to communicate concisely and effectively with my colleagues throughout the day via email and chat systems, working as a team to multitask and ensure each policy and account were handled correctly. I gained fluency in both CACS and UAD systems. Additionally, my position at Navy Federal granted me valuable office experience in basic skills such as Microsoft Office, filing, organizational, and record keeping duties.