Madison Lam
Clubmate at Pacific Islands Club Guam- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Licensed Mortgage Loan Originator
NMLSAug, 2020- Nov, 2024
Experience
-
Pacific Islands Club Guam
-
United States
-
Hospitality
-
1 - 100 Employee
-
Clubmate
-
Jun 2022 - Jan 2023
I joined the Sports, Recreation, and Activities Department at Pacific Islands Club in Guam in order to work alongside the existing employees, gather feedback, and make recommendations on how to improve their processes with both employee and customer experiences in mind. I worked closely with the director of our department to make changes to day-to-day operations, scheduling, and employee relations that increased effectiveness and guest and employee satisfaction. Most notably, we implemented an… Show more I joined the Sports, Recreation, and Activities Department at Pacific Islands Club in Guam in order to work alongside the existing employees, gather feedback, and make recommendations on how to improve their processes with both employee and customer experiences in mind. I worked closely with the director of our department to make changes to day-to-day operations, scheduling, and employee relations that increased effectiveness and guest and employee satisfaction. Most notably, we implemented an Emergency Action Plan in the waterpark and advocated for a pay raise that was enacted to increase morale and drive employee retention. I found immense satisfaction in gathering feedback from employees and generating ideas on how to problem-solve and develop existing processes in ways that benefited everyone. Leading with empathy, critical-thinking skills, and communication skills were pivotal in this position. Show less I joined the Sports, Recreation, and Activities Department at Pacific Islands Club in Guam in order to work alongside the existing employees, gather feedback, and make recommendations on how to improve their processes with both employee and customer experiences in mind. I worked closely with the director of our department to make changes to day-to-day operations, scheduling, and employee relations that increased effectiveness and guest and employee satisfaction. Most notably, we implemented an… Show more I joined the Sports, Recreation, and Activities Department at Pacific Islands Club in Guam in order to work alongside the existing employees, gather feedback, and make recommendations on how to improve their processes with both employee and customer experiences in mind. I worked closely with the director of our department to make changes to day-to-day operations, scheduling, and employee relations that increased effectiveness and guest and employee satisfaction. Most notably, we implemented an Emergency Action Plan in the waterpark and advocated for a pay raise that was enacted to increase morale and drive employee retention. I found immense satisfaction in gathering feedback from employees and generating ideas on how to problem-solve and develop existing processes in ways that benefited everyone. Leading with empathy, critical-thinking skills, and communication skills were pivotal in this position. Show less
-
-
-
Flyhomes
-
United States
-
Real Estate
-
200 - 300 Employee
-
Loan Officer
-
Oct 2021 - May 2022
At my second role as a loan officer, I continued to provide customer service to clients, perform and delegate operational tasks to ensure successful loan completion, and problem-solve throughout the process as issues arose. Flyhomes was unique in that they offer the Buy Before You Sell program, which provides solutions to many problems that homebuyers face, which is what drew me to work for them. Because of the newness and complexity of this program, it was essential to translate the… Show more At my second role as a loan officer, I continued to provide customer service to clients, perform and delegate operational tasks to ensure successful loan completion, and problem-solve throughout the process as issues arose. Flyhomes was unique in that they offer the Buy Before You Sell program, which provides solutions to many problems that homebuyers face, which is what drew me to work for them. Because of the newness and complexity of this program, it was essential to translate the intricacies to clients in an easily digestible way, closely manage my loan pipeline, and effectively manage my time so I could complete my tasks promptly. Working at a startup, I stayed easily adaptable as processes constantly changed and enjoyed making suggestions on how to optimize based on my own experiences. Show less At my second role as a loan officer, I continued to provide customer service to clients, perform and delegate operational tasks to ensure successful loan completion, and problem-solve throughout the process as issues arose. Flyhomes was unique in that they offer the Buy Before You Sell program, which provides solutions to many problems that homebuyers face, which is what drew me to work for them. Because of the newness and complexity of this program, it was essential to translate the… Show more At my second role as a loan officer, I continued to provide customer service to clients, perform and delegate operational tasks to ensure successful loan completion, and problem-solve throughout the process as issues arose. Flyhomes was unique in that they offer the Buy Before You Sell program, which provides solutions to many problems that homebuyers face, which is what drew me to work for them. Because of the newness and complexity of this program, it was essential to translate the intricacies to clients in an easily digestible way, closely manage my loan pipeline, and effectively manage my time so I could complete my tasks promptly. Working at a startup, I stayed easily adaptable as processes constantly changed and enjoyed making suggestions on how to optimize based on my own experiences. Show less
-
-
-
Citywide Home Loans
-
United States
-
Financial Services
-
200 - 300 Employee
-
Loan Officer & Loan Officer Assistant
-
Sep 2020 - Aug 2021
As a Loan Officer, I was responsible for ensuring that our clients' home financing goals were met. I secured clients, maintained trusting relationships, and shared my knowledge with them so they could make well-informed decisions that suited their goals. I managed a loan pipeline and delegated operational tasks to ensure the completion of our numerous responsibilities such as organizing documentation, fulfilling conditions and gaining approval on loan terms, coordinating movement of funds and… Show more As a Loan Officer, I was responsible for ensuring that our clients' home financing goals were met. I secured clients, maintained trusting relationships, and shared my knowledge with them so they could make well-informed decisions that suited their goals. I managed a loan pipeline and delegated operational tasks to ensure the completion of our numerous responsibilities such as organizing documentation, fulfilling conditions and gaining approval on loan terms, coordinating movement of funds and signing of documents, etc. I actively and empathetically listened to my clients, and then problem-solved in order to reach the best possible outcome. In taking on responsibilities as a Loan Officer Assistant in order to expand my knowledge of the operational side of mortgages, I learned how to utilize a CRM and new mortgage software and gained experience assisting other loan officers. I constantly evaluated where support was needed, sustained thorough and clear communication, and streamlined processes to promote organization and timeliness. Show less As a Loan Officer, I was responsible for ensuring that our clients' home financing goals were met. I secured clients, maintained trusting relationships, and shared my knowledge with them so they could make well-informed decisions that suited their goals. I managed a loan pipeline and delegated operational tasks to ensure the completion of our numerous responsibilities such as organizing documentation, fulfilling conditions and gaining approval on loan terms, coordinating movement of funds and… Show more As a Loan Officer, I was responsible for ensuring that our clients' home financing goals were met. I secured clients, maintained trusting relationships, and shared my knowledge with them so they could make well-informed decisions that suited their goals. I managed a loan pipeline and delegated operational tasks to ensure the completion of our numerous responsibilities such as organizing documentation, fulfilling conditions and gaining approval on loan terms, coordinating movement of funds and signing of documents, etc. I actively and empathetically listened to my clients, and then problem-solved in order to reach the best possible outcome. In taking on responsibilities as a Loan Officer Assistant in order to expand my knowledge of the operational side of mortgages, I learned how to utilize a CRM and new mortgage software and gained experience assisting other loan officers. I constantly evaluated where support was needed, sustained thorough and clear communication, and streamlined processes to promote organization and timeliness. Show less
-
-
-
Starbucks
-
United States
-
Retail
-
700 & Above Employee
-
Barista & Barista Trainer
-
Dec 2017 - Oct 2019
At Starbucks, my goal as a barista was to create meaningful connections with our customers while providing quality products in an effective manner. I worked alongside a team of baristas, supervisors, and managers to collaborate on process changes to optimize our efforts and resulted in the ability to provide high-quality, organized, and efficient customer service. Due to the fast-paced nature and dependency on personability, I found that my natural attention to detail, communication skills, and… Show more At Starbucks, my goal as a barista was to create meaningful connections with our customers while providing quality products in an effective manner. I worked alongside a team of baristas, supervisors, and managers to collaborate on process changes to optimize our efforts and resulted in the ability to provide high-quality, organized, and efficient customer service. Due to the fast-paced nature and dependency on personability, I found that my natural attention to detail, communication skills, and adaptability helped me to excel. As a result, I became a barista trainer and was responsible for training our newly-hired baristas in our processes, standards, and sharing our company values. I appreciated the constant empowerment and fulfillment that came with working for a company with strong, meaningful values; I saw those values influence the presence of our team members, and ultimately, in the experiences of our customers. Show less At Starbucks, my goal as a barista was to create meaningful connections with our customers while providing quality products in an effective manner. I worked alongside a team of baristas, supervisors, and managers to collaborate on process changes to optimize our efforts and resulted in the ability to provide high-quality, organized, and efficient customer service. Due to the fast-paced nature and dependency on personability, I found that my natural attention to detail, communication skills, and… Show more At Starbucks, my goal as a barista was to create meaningful connections with our customers while providing quality products in an effective manner. I worked alongside a team of baristas, supervisors, and managers to collaborate on process changes to optimize our efforts and resulted in the ability to provide high-quality, organized, and efficient customer service. Due to the fast-paced nature and dependency on personability, I found that my natural attention to detail, communication skills, and adaptability helped me to excel. As a result, I became a barista trainer and was responsible for training our newly-hired baristas in our processes, standards, and sharing our company values. I appreciated the constant empowerment and fulfillment that came with working for a company with strong, meaningful values; I saw those values influence the presence of our team members, and ultimately, in the experiences of our customers. Show less
-
-
-
YMCA of Greater Seattle
-
United States
-
Non-profit Organizations
-
700 & Above Employee
-
Swim Instructor
-
Jun 2016 - Mar 2018
In this role, I planned and supervised swim lessons for children of all ages with the goal of providing a fun and dynamic experience while simultaneously developing swimming skills, promoting lifelong water safety skills, and emphasizing the importance of an active lifestyle. I learned the importance of maintaining clear communication regarding expectations, progress, and results, and saw firsthand how impactful this is. With the intention of empowering the kids to try new things and building… Show more In this role, I planned and supervised swim lessons for children of all ages with the goal of providing a fun and dynamic experience while simultaneously developing swimming skills, promoting lifelong water safety skills, and emphasizing the importance of an active lifestyle. I learned the importance of maintaining clear communication regarding expectations, progress, and results, and saw firsthand how impactful this is. With the intention of empowering the kids to try new things and building their confidence, I led with empathy, used creative problem-solving, and showed up for them with a consistently positive and enthusiastic attitude. Show less In this role, I planned and supervised swim lessons for children of all ages with the goal of providing a fun and dynamic experience while simultaneously developing swimming skills, promoting lifelong water safety skills, and emphasizing the importance of an active lifestyle. I learned the importance of maintaining clear communication regarding expectations, progress, and results, and saw firsthand how impactful this is. With the intention of empowering the kids to try new things and building… Show more In this role, I planned and supervised swim lessons for children of all ages with the goal of providing a fun and dynamic experience while simultaneously developing swimming skills, promoting lifelong water safety skills, and emphasizing the importance of an active lifestyle. I learned the importance of maintaining clear communication regarding expectations, progress, and results, and saw firsthand how impactful this is. With the intention of empowering the kids to try new things and building their confidence, I led with empathy, used creative problem-solving, and showed up for them with a consistently positive and enthusiastic attitude. Show less
-
-
Education
-
2018 - 2021
University of Washington
Bachelor of Arts, Psychology & Philosophy -
2016 - 2018
Bellevue College
Health Sciences, 3.97 GPA -
2014 - 2018
Liberty Sr High School
High School Diploma, 3.95 GPA (Graduated Summa Cum Laude)
Community
