Assistant Event Coordinator

• Nov 2022 - Present

Administrative Assistant

• May 2022 - Present

Special Events Assistant

• May 2021 - Present

Assistant Event Coordinator

• May 2022 - Jul 2022

Marketing and Membership Sales Assistant

• Mar 2021 - Oct 2021

-Trainer-Maintain a database of member prospects to ensure organized & current information on all leads.-Follow up with prospects via email, text, phone calls, and other forms of communication.-Convert leads into appointments for the Membership Executive.-Understand prospects’ scripts of questions and ask/answer questions accordingly.-Focus on and handle multiple conversations simultaneously.-Assist in giving dock-side tours and explaining the benefits and operations of Freedom Boat Club.-General sales operations and tasks as assigned by Membership Executive.

Customer Relations

• Apr 2019 - Jan 2021

As a customer service representative for SwimKids Swim school, I go the extra mile to engage our guests while maintaining a positive and empathetic attitude. I have proven guest service experience and have the ability to adapt and respond to different types of characters and situations. Some of my day to day responsibilities include: Opening and maintaining guest accounts by recording and updating information. Resolving service issues by identifying snd clarifying the the guests grievance; deterring the cause of the problem; selecting and executing the best possible solution for the guest and diligently following up to ensure satisfaction. Working diligently and communicating alongside the customer service manager and fellow team members to ensure world-class service is being provided. Utilizing computer technology to handle high volumes of data entry to accounts.

Disney College Program

• May 2018 - Jan 2019

Merchandise Intern

• Aug 2016 - Jan 2019

As a merchandise Cast Member with The Walt Disney Company, I had a hand in creating not only a transaction but an interaction with adults and children of all ages. Working alongside Cast Members from all across the globe and being a part of a multi-dimensional team that strived on "above and beyond" guest satisfaction, offering knowledgeable service and maintaining the "show". VoluntEARS ProgramGuest Relations and Hospitality Management Seminar(Disney College Program)

Special Event Assistant

• Mar 2017 - May 2017

As a Cast Member for the Annual EPCOT International Flower and Garden Festival, I was a part of the opening team for this year's festival. I assisted guests with their questions and concerns regarding the festival along with any other questions about The Walt Disney World Resort. Assisting with re-stocking merchandise and maintaining a "show ready" workplace, providing assistance to families and children of all ages, handling cash and POS and having effective communication with the EPCOT Festival Team. (Disney College Program)

Shop Disney Parks Sales

• Nov 2016 - Dec 2016

Shop Disney Parks Merchandise Cast Member. Fulfilled and packaged guests orders that were made on the Shop Disney Parks App in a timely fashion. Assisted with uploading shipments, fulfilling pick lists on merchandise to be packaged and shipped out, maintained effective communication with the Shop Disney Parks Cast Members, utilized company time effectively when out in the parks and resorts. (Disney College Program)

Facility Manager

• Aug 2017 - May 2018

Oversees day to day tasks that include but not limited to opening and closing POS systems, opening park facilities (pool,concession stands, outdoor activity rental center), maintaining excellent communication with fellow team members. As a facility attendant, responsiveness to customers needs are a priority all while maintaining a safe working environment for the rest of the staff. Oversees day to day tasks that include but not limited to opening and closing POS systems, opening park facilities (pool,concession stands, outdoor activity rental center), maintaining excellent communication with fellow team members. As a facility attendant, responsiveness to customers needs are a priority all while maintaining a safe working environment for the rest of the staff.