Experience

evo

• United States
• Retail
• 200 - 300 Employee

• • Jan 2022 - Present

• • Oct 2020 - Dec 2021

  - Receive inbound customer service inquiries for evo.com.- Correspond with customers through email, phone, and chats.- Use critical thinking and problem solving to respond to customer inquiries in a timely manner.- Take customer payment information.- Communicate with other departments to solve customer issues, i.e.Fraud, Outbound, Inbound, evo store locations.- Communicate with manufacturers regarding warranty inquiries submitted by customers.- Work with shipping companies to solve customer issues, i.e. UPS, USPS, FedEx.- Knowledge in how to use/navigate Netsuite to set up orders, returns, exchanges, partial refunds, etc. Show less



Backcountry

• Retail
• 500 - 600 Employee

• • Dec 2018 - Jun 2020

  - Manage a book of business of 5,000+ customers.- Sort through generated leads and reach out via cold call.- Build and maintain strong customer relationships.- Correspond with customers through email and phone.- Use critical thinking and problem solving to respond to customer inquiries in a timely manner.- Take customer payment information.- Create a personalized experience for all customers.- Communicate with other departments to solve customer issues, i.e. Accounts Receivable, Fraud, Order Resolution Analysts.- Communicate with manufacturers Backcountry.com carries, i.e. Patagonia, The North Face etc.Work with shipping companies to solve customer issues, i.e. UPS, USPS, OnTrac, CEVA. Show less

• • Sep 2018 - Dec 2018