Experience

Cority Cohort

• United Kingdom
• Software Development
• 1 - 100 Employee

• Account Manager

  • Jan 2017 - Present

• Training Consultant

  • Mar 2015 - Present

• Enhanced Support Coordinator

  • Mar 2015 - Present

  To deliver elements of Enhanced Support to existing customers by assisting telephone support, analysing and preparing System Audits for existing clients, allowing a basis for recommendations and further enhanced support opportunities. Creating reports when requested by the customer, delivering ad-hoc training sessions by demonstrating the required elements from the system and organising and delivering learning tutorials in addition to traveling to the customer to deliver training or 1:1 sessions.



Taylor Wimpey plc

• United Kingdom
• Real Estate
• 700 & Above Employee

• Customer Service Administrator (Temporary)

  • Feb 2015 - Mar 2015

  •Entering data onto the computer system to ensure good communication links are maintained including the familiarisation visit date, build completion date and courtesy visits, ensuring reports are fully updated and maintained •Inputing correspondence and telephone calls on to the computer system •Ensuring all defects are clearly recorded on the computer system and deploy contractors as necessary and monitor to completion •Monitoring Customer Services Inbox •Receiving and loging all telephone calls from customers •Ordering materials and deploying Sub Contractors as deemed necessary •Ensure the preparation and issue of the Weekly Defects Report for each sit and Weekly Exception Report to each site •Liaising with the NHBC Claims Department •Providing feedback to the Technical Department in relation to defective materials etc. •Ensuring all relevant documentation is in customer plot files



Accident Exchange

• Automotive
• 1 - 100 Employee

• Temporary Administrator

  • Feb 2015 - Feb 2015



Paragon Banking Group PLC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Collections Officer

  • Nov 2014 - Jan 2015

  • Contacting customers via the telephone, with a view to establish and implement a payment plan to repay arrears • Updating the Computer Assisted Collection System (CACS) with full details relating to customer calls and arrangements made • Monitoring customer payment plans • Liaising with third party field agencies and outsource collection companies • Liaising with customer representatives such as the CAB, Solicitors and Debt Management Companies • Contacting customers via the telephone, with a view to establish and implement a payment plan to repay arrears • Updating the Computer Assisted Collection System (CACS) with full details relating to customer calls and arrangements made • Monitoring customer payment plans • Liaising with third party field agencies and outsource collection companies • Liaising with customer representatives such as the CAB, Solicitors and Debt Management Companies



Catalyst Commercial Services Ltd

• United Kingdom
• Utilities
• 1 - 100 Employee

• Team Administrator

  • Jul 2012 - Nov 2014

  • Providing dedicated customer support for designated national accounts • Processing EDI invoice validation services • Managing all inbound phone enquiries from new customers, existing customers, suppliers and business partners • Managing website enquiries such as new prospects and partner prospects • Process customer welcome letters • Allocating customer copy invoices to the appropriate customer file • Processing and HH and DC/DA data requests • Compiling and sending regular customer reports • Updating supplier invoice payments, price updates and changes to T&C • Use of the fax machine and copier



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • May 2008 - Jul 2012

  • Provide sales support on a part-time basis, maintain a company reputation for a consistently high standard in customer service • Demonstrated leadership qualities by delegating duties to less experienced staff • Ensured product availability to consumers, primarily by stocking shelves and displays • Provide additional sales support to fellow colleagues during busy periods • Provide sales support on a part-time basis, maintain a company reputation for a consistently high standard in customer service • Demonstrated leadership qualities by delegating duties to less experienced staff • Ensured product availability to consumers, primarily by stocking shelves and displays • Provide additional sales support to fellow colleagues during busy periods



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2010 - Jan 2011

  • Appointed to provide additional sales support to cover the busy festive period • Ensured the complete sales process was completed in a timely manner with complete accuracy when dealing with cash, cheque and credit card transactions • Appointed to provide additional sales support to cover the busy festive period • Ensured the complete sales process was completed in a timely manner with complete accuracy when dealing with cash, cheque and credit card transactions