Experience

Head Start for Kent County

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Operations Program Coordinator

  • Mar 2021 - Present

  • Provide clerical and programmatic support to assist in departmental and Agency operations • Utilize Indeed to recruit and schedule interviews for Operations candidates • Maintain files and records in a confidential manner • Communicate with parents regarding transportation needs • Track site licensing and submit original and renewal applications as needed • Record meeting minutes • Provide administrative support to the Operations Director • Assist Operations staff in scheduling and communicating mandatory trainings • Assist Transportation staff in monitoring and reporting of daily operations • Assist Facilities staff in scheduling work orders • Schedule inspections and maintenance with outside vendors and track invoices • Assist Operations staff with inventory tracking of departmental supplies, including ordering supplies • Assist Operations team in updating and maintaining departmental processes and resources • Create and manage departmental procedures and forms • Contribute to Agency goals through participating in Strategic Outreach Committee, Wellness Committee, and a Social Media Work Group Show less



Metro Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Representative

  • Oct 2020 - Mar 2021

  Schedule appointments through EPIC Systems Software Provide exceptional customer service Check patients in while verifying and adding insurance Effectively communicate messages between the physician's team and patients Troubleshoot and support patients with kiosk check in Ensure waiting room was kept clean and to business standards Schedule appointments through EPIC Systems Software Provide exceptional customer service Check patients in while verifying and adding insurance Effectively communicate messages between the physician's team and patients Troubleshoot and support patients with kiosk check in Ensure waiting room was kept clean and to business standards



KinderCare Learning Companies

• United States
• Education Management
• 700 & Above Employee

• Assistant Center Director

  • Feb 2020 - Oct 2020

  Develop and implement communication strategies and consistently achieve enrollment targetsKeep all paperwork and files organized and compliant with licensing standards and legal requirementsDevelop solid relationships with staff, families, and potential enrollmentsOversee day to day operation of center and classrooms Train and mentor new team members in company policy, licensing standards, and ways to exceed performance expectationsRespond to and resolve parent concerns efficiently and effectively Professionally use multi-line phone system for all center telecommunicationDeliver exceptional and personal customer service by welcoming families warmly and offering immediate assistance.Increase family retention at center by going above-and-beyond to offer exceptional support for all needs Show less

• Early Childhood Education Teacher

  • Sep 2015 - Feb 2020

  Follow and adhere to licensing protocols and standardsForm a positive and trusting relationship with family of childrenMaintain documents and records of child's dayEngage the children in age appropriate activities and curriculumEnsure play areas are well sanitized

• Rainbow Rep

  • Sep 2018 - Jun 2019

  Planned and hosted events within the center in relation to celebrationCollaborated with directors to facilitate and attend marketing and promotional events within the community Took part in all aspects of staff appreciation and new family acknowledgements Created monthly newsletters utilizing CanvaWelcomed new staff and families by performing center toursPurchased supplies for various events and activities Carried out various administrative duties



Grand Valley State University

• United States
• Higher Education
• 700 & Above Employee

• Writing Assistant for Alumni Relations

  • Mar 2018 - Apr 2019

  Created and sent mass promotional emails using Emma Email Marketing software Created spreadsheets, documents, and PowerPoints through the use of Microsoft Office Suite tools Wrote copy for e-newsletters, postcards, social media, and websites Analyzed alumni engagement growth percentages Revised pieces of written work Created event web pages using Grand Valley's content management system Promoted events through social media channels: Facebook, Twitter and Instagram Collaborated with event planners, graphic designer, social media assistant to complete promotional projects by a deadline Show less