Experience

FRSTeam by Rogers

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Nov 2022 - Present

  St Petersburg, Florida, United States



Best Buy

• Retail
• 700 & Above Employee

• Deployment Functionality Technician

  • Mar 2022 - Dec 2022

  Tampa, Florida, United States In my current role a huge part of the behind the scenes work we complete drives a positive customer experience by building relationships and providing solutions to their needs. With this promotion, we as DFTs leads portions of large-scale projects in support of Project Deployment Supervisor and indirectly leads 2-5 employees as assigned by Project Deployment Supervisor. Overall during a day to day shift we install and maintain IT and A/V signal distribution in Best Buy Store and supply chain… Show more In my current role a huge part of the behind the scenes work we complete drives a positive customer experience by building relationships and providing solutions to their needs. With this promotion, we as DFTs leads portions of large-scale projects in support of Project Deployment Supervisor and indirectly leads 2-5 employees as assigned by Project Deployment Supervisor. Overall during a day to day shift we install and maintain IT and A/V signal distribution in Best Buy Store and supply chain facilities. We are expected to maintains a high level of knowledge and proficiency of complex vendor-provided displays in order to provide a working environment for consumers. We provide detailed updates to all involved partners and provides quality feedback to improve existing processes. A huge part of this role is having the knowledge to implement when needed.

• Project Team Specialist

  • Jan 2022 - Dec 2022

  Tampa, Florida, United States Some of my responsibility under this role were completing merchandising tasks including complex interactive display setup, low-voltage and av distribution support, installation of product security devices, & other tasks as they are assigned. In addition this role assists the Deployment Functionality Technician with installation and troubleshooting work & maintains a high level of knowledge and proficiency of complex vendor-provided displays. Completed all assigned project merchandising and… Show more Some of my responsibility under this role were completing merchandising tasks including complex interactive display setup, low-voltage and av distribution support, installation of product security devices, & other tasks as they are assigned. In addition this role assists the Deployment Functionality Technician with installation and troubleshooting work & maintains a high level of knowledge and proficiency of complex vendor-provided displays. Completed all assigned project merchandising and store display functionality support to acceptable standards within given timelines, including follow-up of known issues. After 2 months in this role, I was promoted to my current role as Deployment Functionality Technician.

• Consultation Agent

  • Feb 2019 - Jan 2022

  Tampa, Florida, United States In this role I experienced de-escalating client issues and conflict resolution. In order to come to a resolution we were expected to find the solution that matches the client's definition of fix. Once the units were completed, we demonstrated repairs to clients on pickup and explained to clients aspects of technology in terms they can understand. Also we used de-escalation and conflict resolution skills to develop understanding and results for clients. After working in this position I am now… Show more In this role I experienced de-escalating client issues and conflict resolution. In order to come to a resolution we were expected to find the solution that matches the client's definition of fix. Once the units were completed, we demonstrated repairs to clients on pickup and explained to clients aspects of technology in terms they can understand. Also we used de-escalation and conflict resolution skills to develop understanding and results for clients. After working in this position I am now comfortable working with Windows 10, Mac OS, and Office 365.



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Hostess

  • Mar 2017 - Jan 2019