Madison Bernstein
Business Analyst at FROM, The Digital Transformation Agency- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Project Management Foundations [2016]
Lynda.comJul, 2019- Nov, 2024 -
Project Management Simplified
Lynda.comJul, 2019- Nov, 2024 -
Project Management: Solving Common Project Problems
Lynda.comJul, 2019- Nov, 2024
Experience
-
FROM, The Digital Transformation Agency
-
United States
-
Business Consulting and Services
-
1 - 100 Employee
-
Business Analyst
-
May 2021 - Present
Take on client projects or internal projects associated with helping to articulate the business challenge, shape the business vision, make the case for change, define high-level requirements, and shepherd that vision and those requirements through detailed design and implementation phases. Take on client projects or internal projects associated with helping to articulate the business challenge, shape the business vision, make the case for change, define high-level requirements, and shepherd that vision and those requirements through detailed design and implementation phases.
-
-
-
Full Sail University
-
United States
-
Higher Education
-
700 & Above Employee
-
Business Analyst
-
Aug 2020 - May 2021
- Work independently on small to large and complex projects without the need for supervision- Understand how reports and data are used in the business units and able to create reports from Salesforce or Campus Vue using Excel and/or Tableau- Manage the logistics, scheduling, and prioritization for all assigned projects and tasks- Provide support to Solutions Management/Project Management/Product Management teams- Discover and document the as-is process by applying various process modeling techniques- Provide ongoing support to stakeholders
-
-
Project Manager
-
Jan 2019 - Aug 2020
- Establish positive working relationships with all stakeholders to clarify intent, proactively identify potential problems, manage risk, suggest changes, and clearly explain business impacts- Work with leadership teams on process alignment, new workflow development, report creation within and outside of Salesforce, and training for all leaders and end-users- Research, identify, and document existing/new business processes into standard operating procedures- Conduct analysis to identify insight, trends, and opportunities to develop strategies designed to deliver meaningful results with direct impact on departmental key performance indicators- Time manage various projects based on priority- Manage daily/weekly/monthly reporting
-
-
Outreach Liaison
-
Nov 2017 - Jan 2019
- Manage lead collection platform, downloading, organizing, and sending all daily lead files- Create and maintain email communication plans- Manage data entry and weekly reporting- Maintain data integrity and work with in-field representatives to ensure events are entered correctly- Traffic and document all correspondence via email and phone lines- Establish and maintain strong interdepartmental relationships
-
-
Customer Support Specialist - Tier III
-
May 2017 - Nov 2017
- Analyze data to monitor agents’ proficiency- Review and edit documentation- Supervise Tier I and Tier II agents when needed- Analyze issues that are reported within the department
-
-
Education
-
2016 - 2017
University of Central Florida
Master's degree, Non-Profit/Public/Organizational Management -
2016 - 2017
University of Central Florida
Graduate Certificate, Fundraising -
2008 - 2013
University of Central Florida
Bachelor's degree, Early Childhood Education and Teaching
Community
