Experience

Village Hats

• United Kingdom
• Retail
• 1 - 100 Employee

• Buyer

  • Mar 2020 - Present

  - Buying- Recruiting- Photography/Editing- Product Creation- Operations

• Customer Service Manager

  • Jul 2017 - Mar 2020

  • Recruit and manage customer service representative- Screen and interview job applicants with the owner in order to find dynamic and motivated potential employees- Formulate and implement customer service policies and procedures- Plan, assign and monitor work tasks for optimum team efficiency- Manage team annual leave to ensure full coverage at all times• Oversee customers’ database accounts- Perform customer verifications and process orders and requests- Manage the customers reviews and respond accordingly when necessary Show less

• Customer Service Assistant Manager

  • Dec 2014 - Jul 2017

  Key responsibilities:• Assist and train customer service representative- Coach and train new team members to deliver a high standard of customer service- Created email templates for team to follow to ensure quality and consistency in customer communication- Support and advise subordinates with customer problems/queries which were not solved independently• Inform and engage management and other departments- Meet regularly with the general manager to discuss improvements opportunities in customer service- Advise owner and IT team on customer communication to increase sales and visibility Show less

• Bilingual Customer Service Representative

  • May 2014 - Dec 2014

  Key responsibilities:• Maximise profits by up-selling and cross-selling products - Analyse stock positions and sales performances- Identify customer needs and suggest alternative price points and related brands• Search Engine Optimization (SEO)- Discuss with the Google analyst about keywords and searches- Translate the product descriptions and categories for the French website based off analyst findings- Ensured a homogeneity on the product descriptions by developing a translation guide and a glossary• Interact with customers on behalf of the company- Respond promptly and answer/resolve customer inquiries and complaints by email and over the phone- Keep records of customer interactions and actions taken- Take phone orders, set up cash orders for our wholesale customers- Process exchanges and refunds through different platforms like Amazon and PayPalAchievements:- Helped to develop the new website platform by translating all the data from HTML pages- Reached a 97% positive feedback rate on Amazon and 100% on eBay (calculated over a 12 months period)- Increased the visibility of the website and its Google ranking by proactively contacting French fashion bloggers in order to create partnerships Show less



Mary D enterprises

• New Caledonia

• Tour guide

  • Jan 2014 - Apr 2014



celio

• France
• Retail
• 700 & Above Employee

• Sales Assistant

  • Aug 2013 - Dec 2013

  French Clothing Retail Store French Clothing Retail Store



Adrien Tatouage

• New Caledonia

• Shop Manager

  • Feb 2012 - Aug 2013

  Tattoo Parlour Tattoo Parlour