Experience

Belmond

• United Kingdom
• Hospitality
• 700 & Above Employee

• Customer Contact Leader

  • Feb 2023 - Present

  Committed to driving results with a key emphasis on employee engagement, revenue capture, and booking quality while maximizing efficiency and nurturing an LQA focused working culture.

• Travel Consultant

  • May 2021 - Mar 2023

  - Generation of sales leads for the full train and cruise portfolio- Cultivate and maintain relationships with clients and key industry partners- Mitigation of any disruptions with journeys to ensure a positive experience- Navigation and communication of ever-evolving global travel restrictions and travel requirements under Covid-19- Co-wrote reservation system manual and regular maintenance- Actively communicating and documenting glitches or system errors to system support- Responsible for updating/creating trade partner contracts and distributing in a timely manner- Creation of procedures for best common practices to support fellow team members and assist with the training of new team members- Assessment and coaching of team members in development- Assumption of management responsibilities during planned absences

• Sales Support

  • Aug 2017 - May 2021

  - Tested and documented results of all functions and corresponding data of reservations system while providing regular updates to project management- Co-created and implemented training presentation to be distributed to worldwide reservations of differentiations in new system - Management and communication of world-wide waitlist- Organization of ordering and distributing of ticketing- Management and quality control for bookings from time of booking to travel while ensuring details are communicated appropriately to any third party- Received Employee of the Year award in 2019 in Central Reservations for North and South America



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Manager in Training

  • Jan 2017 - Jul 2017

  - Responsible for all hiring, orientations, and training our top talent - Directed the store and company loyalty program and contests - Pushed KPIs to drive the overall business in a top volume store - Trained all management in online recruiting system procedures - Styled clients to create a comprehensive wardrobe while building brand trust - Responsible for all hiring, orientations, and training our top talent - Directed the store and company loyalty program and contests - Pushed KPIs to drive the overall business in a top volume store - Trained all management in online recruiting system procedures - Styled clients to create a comprehensive wardrobe while building brand trust



The Limited

• United States
• Retail
• 500 - 600 Employee

• Assistant Manager

  • Jun 2016 - Jan 2017

  - Drove sales while enhancing the client’s store experience and brand loyalty - Developed and coached positive and efficient team behaviors - Lead and executed visual merchandising to create a cohesive client experience - Co-lead in the complete process of conversion of store type - Assisted in recruiting and hiring talent and interviews - Lead the operations of permanent store closure - Drove sales while enhancing the client’s store experience and brand loyalty - Developed and coached positive and efficient team behaviors - Lead and executed visual merchandising to create a cohesive client experience - Co-lead in the complete process of conversion of store type - Assisted in recruiting and hiring talent and interviews - Lead the operations of permanent store closure



Weddings by Design

• Consultant

  • Aug 2015 - Jun 2016

  Continuation of responsibilities while also personally managing consultations.

• Intern

  • May 2015 - Aug 2015

  - Created and maintained social media- Window and in-store visuals- Received/processed stock and orders- Daily activities – bridal consultations, pressed/steamed dresses, and opened/closed store