HubSpot Onboarding Specialist

• Sep 2023 - Present

Engagement & Enrollment Coordinator

• Dec 2022 - Aug 2023

- Generated impactful email campaigns for conversions, win-backs, feedback collection, and more- Initiated and managed two referral programs for users and independent contractors simultaneously- Executed major CRM cleanup for company-wide utilization and efficacy - Created a resource for internal teams to reference at ease for details on complicated program offers- Generated monthly in-depth reporting for stakeholders on user statistics, program usage, and invoice relations

Enrollment Specialist

• May 2020 - Dec 2022

- Managed B2C & B2B funnels from lead to conversion stage- Onboarded more than 2000 users and grew the startup company by more than 200% during the pandemic- Offered consistent reporting on KPIs and funnel success rates- Creatively generated product solutions to best-fit user needs- Supervised, trained, and coached 10+ new team members- Organized user and product data into CRM systems

Customer Experience Coordinator

• Jan 2020 - May 2020

Independent Beauty Consultant

• 2016 - 2021

- Full circle lead generation and relationship management - Appropriately matching customer needs to product offers - Archived relationship-based sales accolades - Managed payment schedules, invoicing, and plans for customers - Inventory and purchase management, order management - Organized and hosted small group consultations on a daily basis - Organized and hosted large group events on a monthly basis - Full circle lead generation and relationship management - Appropriately matching customer needs to product offers - Archived relationship-based sales accolades - Managed payment schedules, invoicing, and plans for customers - Inventory and purchase management, order management - Organized and hosted small group consultations on a daily basis - Organized and hosted large group events on a monthly basis

Youth Associate

• May 2020 - Jul 2020

Optometric Assistant

• Oct 2016 - May 2017

- Administered pre-testing services - Communicated with patients in person, by phone, and by email - Billed patients, medical service providers and other third parties - Managed appointment bookings, prescription printouts and billing and payments - Informed patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client's aesthetic and performance needs - Interpreted optical prescriptions as written by an optometrist - Contributed to store retail sales goals - Upheld excellent customer service standards using your charisma and problem-solving skills Show less

Private Swimming Instructor

• Nov 2013 - May 2017

- Offered students Pre-K - Grade 12 for private swimming lesson instruction through the Ready Set Swim proprietary curriculum - Created detailed reports to provide meaningful feedback to students and parents - Evaluating the communication styles of students and adapting to their unique needs - Sharp focus on swimmers as individuals, fostering confidence in regards to water safety - Offered students Pre-K - Grade 12 for private swimming lesson instruction through the Ready Set Swim proprietary curriculum - Created detailed reports to provide meaningful feedback to students and parents - Evaluating the communication styles of students and adapting to their unique needs - Sharp focus on swimmers as individuals, fostering confidence in regards to water safety