Healthcare Recruiter

• Aug 2022 - Present

Network Provider Recruiter

• Nov 2021 - Aug 2022

In November 2021, I was elevated to lead full-cycle provider recruitment efforts for the world’s largest provider of EAP programs – providing services to 56K+ organizations that cover 127M+ individuals across 190 countries – from contract to activation. In this role, I source new providers through Google Search, LinkedIn, and other provider referrals.I also manage negotiations, scheduling, and reimbursements in compliance with company guidelines and procedures. Key Achievements:✦ Built and currently manage a robust pipeline of high-quality providers for ComPsych’s EAP, managed care, and specialty networks. Identified, screened, recruited, and contracted ~15 prospective providers.✦ Conducted on-site interviews for 2 large account projects, Charles Schwab and CSU. Partnered with cross-functional leaders on other aspects of project management.✦ Ensure a smooth onboarding process for all provider new hires by serving as a point of contact and cross-referencing missing information.✦ Improved outreach response by instituting change from phone to email outreach. Received a higher number of provider responses, which provided more care to clients.✦ Boosted patient engagement by compiling and analyzing sourcing analytics.

Provider request Network Specialist

• Jan 2020 - Nov 2021

I was originally hired by ComPsych in 2020 to lead a team of 4 in recruiting and onboarding new providers. I oversaw daily operations, timelines, documentation, and database management to ensure flawless delivery and service. I also built strong relationships with providers nationwide, handled clients’ requests with a sense of urgency, and delivered quality results.Key Achievements:✦ Positioned as regional team lead and outreach project manager. Collaborated on transformation to telehealth services during COVID-19 pandemic.✦ Onboarded 100+ providers by negotiating rates and scheduling of a single-case agreement.✦ Created new training videos and process training guides for new hires.✦ Recognized for the “Most Completed Cases in a Month” (150+ against team average of ~100). Continually recognized as the team’s top performer, closing 15 cases per day against a daily goal of 8.

Clinical Informatics Specialist

• Aug 2019 - Jan 2020

Oak Street Health is a network of value-based primary care centers for adults on Medicare that currently operates 125+ centers across 20 states and is the only primary care provider to carry the AARP name. As a clinical informatics specialist, I supported 20+ patients daily. This included scheduling and communicating appointments, placing referrals and orders for patients, and reviewing medical billing to prevent errors and miscoding. This people-centric role included building relationships with patients and training new team members on office protocol. Key Achievements: ✦ Improved suspected diagnosis and prevention screening gaps by creating and presenting daily care reports. ✦ Navigated EMR to document patient reports using clinic templates, including diagnosis to ICD codes.

Patient Navigator

• Jan 2019 - Jan 2020

✦ Enhanced patient navigation services and networked with key staff in the hospital host site to build patient referral mechanisms ✦ Implement a follow-up plan for each constituent to ensure that services have met their needs ✦ Organized confidential records documenting services provided and unmet needs using Microsoft Access ✦ Enhanced patient navigation services and networked with key staff in the hospital host site to build patient referral mechanisms ✦ Implement a follow-up plan for each constituent to ensure that services have met their needs ✦ Organized confidential records documenting services provided and unmet needs using Microsoft Access

Cardiac Rehabilitation Therapist Manager

• Jul 2018 - Jan 2020

KentuckyOne Health is part of UofL Health, a fully integrated regional academic health system with 5 hospitals, 4 medical centers, ~250 physician practice locations, 1K+ providers, the Frazier Rehab Center and James Graham Brown Cancer Center.✦ In 2018, I was selected for a prestigious cardiac rehabilitation therapy internship. As an intern, I informed and supplied staff with accurate records regarding patient progress, goals, services, and billing.✦ I also coordinated daily office responsibilities, provided support/health education to patients, evaluated clinic data to improve service utilization, and facilitated staff meetings.✦ Notably, I improved the records management processes after digitizing the entire manual log (4K+) of past clients.

Pulmonary Services Manager

• Jun 2018 - Jan 2020

✦ Supervised 32 employees that were in charge of performance and level of care✦ Demonstrated sharp interpersonal and multitasking skills in a fast-paced environment✦ Facilitated daily safety meetings, participated in hiring decisions, performance competencies, and administered payroll✦ Introduced and implemented patient appointment reminder software to improve attendance