Graduate Research Assistant

• Aug 2023 - Present

Graduate Administrative Intern

• May 2023 - Aug 2023

- Completed a cost analysis project for improving efficiencies in total joint and spinal surgery cases using procedural analytics - Contributed to and managed other process improvement projects including developing a business plan for an employee housing project, completing a financial review of the occupational medicine clinic, developing an action plan to address health disparities, monitoring progress towards community health needs assessment identified targets and waste management processes - Attended, participated in, and contributed to various executive-level leadership meetings - Reported to: Soniya Fidler, President – Yampa Valley Medical Center Show less

Patient Access Specialist

• Sep 2022 - May 2023

- Managed provider bump lists - Assisted in scheduling patient appointments - Contacted nursing staff and providers as necessary to determine appropriate care plan - Familiarized with various technology programs including Epic, Cisco phones, and Microsoft applications - Managed provider bump lists - Assisted in scheduling patient appointments - Contacted nursing staff and providers as necessary to determine appropriate care plan - Familiarized with various technology programs including Epic, Cisco phones, and Microsoft applications

Server

• May 2019 - May 2023

- Worked as a team to ensure customer satisfaction and comfort - Practiced exception interpersonal skills and an aptitude for building rapport with a diverse customers and colleagues; practiced quickly resolving issues prior to escalation - Adapted to management request to follow local mandates during the COVID-19 pandemic to ensure safety for both employees and customers - Worked as a team to ensure customer satisfaction and comfort - Practiced exception interpersonal skills and an aptitude for building rapport with a diverse customers and colleagues; practiced quickly resolving issues prior to escalation - Adapted to management request to follow local mandates during the COVID-19 pandemic to ensure safety for both employees and customers

Student Staffing Clerk

• Aug 2021 - Oct 2022

- Coordinated communication with house operations managers, charge nurses, and floor staff to determine patient acuity and identify staffing needs - Managed pool staff floor assignments across adult inpatient units and rearranged preassigned floor staff as necessary - Coordinated communication with house operations managers, charge nurses, and floor staff to determine patient acuity and identify staffing needs - Managed pool staff floor assignments across adult inpatient units and rearranged preassigned floor staff as necessary

Wellness Coordinator

• Jun 2021 - Aug 2021

- Worked alongside the Wellness Coordinator at The Rasmussen Group to identify needs in employee health within the company. - Created a strategic plan to address identified wellness needs. - Provided resources to employees regarding various aspects of health including importance of exercise, balanced diet, etc. - Worked alongside the Wellness Coordinator at The Rasmussen Group to identify needs in employee health within the company. - Created a strategic plan to address identified wellness needs. - Provided resources to employees regarding various aspects of health including importance of exercise, balanced diet, etc.

Volunteer

• 2017 - Jul 2019

-Helped with various receptionist tasks such as answering the phone, organizing paperwork and directing patients and family members. -Assisted with patient needs such as feeding and turning when appropriate. Provided emotional support to patients as necessary. -Helped with basic house needs such as cleaning, laundry, and food pickup. -Helped with various receptionist tasks such as answering the phone, organizing paperwork and directing patients and family members. -Assisted with patient needs such as feeding and turning when appropriate. Provided emotional support to patients as necessary. -Helped with basic house needs such as cleaning, laundry, and food pickup.