Experience

Canada Vein Clinics

• Canada
• Medical Practices
• 1 - 100 Employee

• Patient Care Coordinator

  • Sep 2020 - Present



Empyrean Benefit Solutions, Inc.

• Processing Analyst

  • Sep 2016 - Sep 2018

  • Managed a portfolio of 50 clients providing onboarding assistance, client education, troubleshooting, and day to day customer inquiry management.• Performed routine audit of Client Accounts to assess the health of relationship with client and identify opportunities for furthering business.• Met with potential clients to learn about their needs and proactively offered our company’s services in order to create value for the client.• Led training sessions for up to 20 new employees providing introduction to the company and the products/services offered and providing technical tips and tricks necessary for success.• Knowledgeable in using the SAP, SQL, CRM, Compass, Admin, Salesforce, and MAP systems.

• HR Client Service Coordinator

  • Sep 2016 - Oct 2016

  • Ability to work with multiple clients while providing thorough customer service.• Assist client’s employees with benefit enrollment and education. • Meeting with clients to learn more about the company’s culture to better assist them.• Accurately maintain client’s data.• Knowledge in using the SAP System.• Auditing FSA accounts for the Clients• Facilitate meetings and training sessions. • Analyze problems and determine possible solutions to better assist clients with the system.



Reliamed

• United States
• Medical Practices

• Business Operations Manager

  • Feb 2014 - Sep 2016

  • Create patient invoices for medical trips and process trip logs for payment. • Market services to local companies (nursing homes, assisted living facilities, dialysis clinics) for business development (new contracts). • Perform credentialing services for drivers to satisfy necessary requirements. • Direct annual budgeting and planning process for the organization’s annual budget with EDDevelop and manage annual budget.• Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals.• Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements.• Train new and existing staff as required. • Set, monitor& review work load schedules.



National Alliance on Mental Illness

• United States
• Hospitals and Health Care

• Intern

  • Feb 2015 - May 2015

  • Coordinated efforts for ~150 volunteers to assist in events and functions. • Assisted in operating hotline for potential clients and family members seeking information.• Organized schedules between partnering agencies in order to gain and maintain referral sources. • Marketed in events to promote mental health awareness and the organization’s mission. • Assisted with creating reports along with other secretarial duties for Director. • Coordinated efforts for ~150 volunteers to assist in events and functions. • Assisted in operating hotline for potential clients and family members seeking information.• Organized schedules between partnering agencies in order to gain and maintain referral sources. • Marketed in events to promote mental health awareness and the organization’s mission. • Assisted with creating reports along with other secretarial duties for Director.