Experience

Builder Registration

• Australia
• Construction
• 1 - 100 Employee

• Sales Coordinator

  • Apr 2017 - Present

  - Customer Service - Communicating clearly and efficiently with potential clients - Assisting and coordinating the sales team - Handling inbound sales enquiries promptly and efficiently - Designing and implementing sales campaigns - Setting targets for all sales staff involved in outbound cold calls - Recording and reporting all statistics for sales team - Reviewing sales team results - Assisting with marketing campaigns including social media management - Liaise with Client Service team - Assisting accounts department with invoicing - Managing and updating marketing resources.



TalentMed

• Australia
• E-Learning Providers
• 1 - 100 Employee

• Career Adviser / Course Consultant

  • Oct 2016 - Mar 2017

  - Customer Service including outbound cold calling, face to face interactions and converting leads to students - Providing detailed information regarding current courses offered - Evaluating and assesses skills of participants aspirations and apply appropriate advise - Offering ongoing student support to clients - Assisting trainers with chasing required documentation - Reviewing online enrolment forms and LLN required tests for entry into courses - Customer Service including outbound cold calling, face to face interactions and converting leads to students - Providing detailed information regarding current courses offered - Evaluating and assesses skills of participants aspirations and apply appropriate advise - Offering ongoing student support to clients - Assisting trainers with chasing required documentation - Reviewing online enrolment forms and LLN required tests for entry into courses



Koops Training and Employment Solutions

• Pre Vocational Consultant / Customer Service Officer

  • Aug 2013 - Aug 2016

  * Inbound and Outbound Calls * Converting warm leads to enrolments * Communicating clearly and efficiently with potential students * Updating and Maintaining Daily Reports using Excel * Upholding a thorough knowledge of courses being offered * Updating product information for the team * Reviewing Customer Service Team results and reporting to management * Liaise with Trainers to coordinate enrolments * Attendance duties using a variety of systems, and entering of attendance on a daily basis * Leading the Customer Service Team members to ensure quality standards, deadlines and proper procedures * Assisting career’s and recruitment teams with calling of potential candidates for suitable training and or skilled candidates for suitable job roles, including shortlisting and reviewing resume’s, booking consultations and sending confirmation emails and SMS's * Student Support duties including following up with students after completion of classroom hours, assisting with work occasion hours and other requests such as certificate enquires, resume writing and written references * All job posting to job boards via Fast Track, seek & recruit online, including proof reading of job advertisements sent from the recruitment team * Social media marketing including creating Facebook pages and events