Experience

PatientPoint®

• United States
• Software Development
• 400 - 500 Employee

• Senior Manager, Client Success

  • Jan 2022 - Present

  - Responsible for the execution of client contract deliverables, assists with program planning, and contributes to overall client program success. - Possess strong leadership and strategic thinking skills, communication skills (verbal and written), attention to detail, and the ability to multi-task. - Ability to work both independently and with a team, be accountable, creative, flexible, and organized with the ability to prioritize time-sensitive assignments. -… Show more - Responsible for the execution of client contract deliverables, assists with program planning, and contributes to overall client program success. - Possess strong leadership and strategic thinking skills, communication skills (verbal and written), attention to detail, and the ability to multi-task. - Ability to work both independently and with a team, be accountable, creative, flexible, and organized with the ability to prioritize time-sensitive assignments. - Experienced in independently managing multiple brands & programs at various stages of execution in addition to managing 15+ brands across multiple programs. - Develop a fluent understanding of all program-specific goals and objectives across 5+ core programs. - Applied knowledge of company products and programs in order to provide strategic input to sales. - Collaborated and fostered effective working relationships with internal and external teams. - Successfully translated client input and objectives into clear direction for internal teams. - Assumed ownership of projects from initiation to completion to ensure client satisfaction. - Effectively track and communicate contract details and deliverables, and client requirements, on behalf of internal and external teams. - Served as single point of contact for client-related status updates and regularly communicating key updates to internal and external teams. - Produced, managed and updated company documents and trackers as needed. - Provide insight into campaign success metrics and be able to articulate performance to clients.

• Manager, Client Success

  • Sep 2020 - Jan 2022

• Client Service Associate

  • Jul 2018 - Sep 2020



Card Connect

• Cincinnati Area, KY

• Intern

  • May 2018 - Jul 2018



Altar'd State

• Greater Nashville Area, TN

• Brand Ambassador

  • Sep 2017 - May 2018



kate spade new york

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Aug 2016 - Sep 2017



CardConnect Paradise

• United States
• Financial Services
• 1 - 100 Employee

• Office & Project Assistant

  • Mar 2013 - Jul 2016



Private Health News

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office and Project Assistant

  • Jan 2013 - Jul 2015