Madison Diaz

IT Support Trainee at JobTrain
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area, US

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Credentials

  • Operating Systems and You: Becoming a Power User
    Coursera
    Feb, 2022
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Feb, 2022
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Feb, 2022
    - Nov, 2024
  • ServSafe Food Handler
    ServSafe
    Sep, 2020
    - Nov, 2024

Experience

  • JobTrain
    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • IT Support Trainee
      • Jan 2022 - Present

      Performed troubleshooting and resolved Level 1 technical support issues.Installed, configured and maintained software and performed troubleshooting in Windows Powershell and Linux Ubuntu using remote connection through virtual machines.Working knowledge of Network Protocol and technologies, along with operational management of computer systems and peripherals.Documented and analyzed customer issues, and helped other trainees in problem solving. Performed troubleshooting and resolved Level 1 technical support issues.Installed, configured and maintained software and performed troubleshooting in Windows Powershell and Linux Ubuntu using remote connection through virtual machines.Working knowledge of Network Protocol and technologies, along with operational management of computer systems and peripherals.Documented and analyzed customer issues, and helped other trainees in problem solving.

  • Backwoods Burgers
    • Bartender
      • Apr 2021 - Sep 2021

      Increased sales through alcohol and dessert purchases.Provided excellent customer service and performed excellent multitasking skills.Modified orders to guest’s preferences.Performed problem solving skills when systems were not functioning properly.Ensured all orders were correct and delivered orders when prepared. Increased sales through alcohol and dessert purchases.Provided excellent customer service and performed excellent multitasking skills.Modified orders to guest’s preferences.Performed problem solving skills when systems were not functioning properly.Ensured all orders were correct and delivered orders when prepared.

  • Almond Tree Restaurant & Lounge
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Server/ Bartender
      • Aug 2014 - Aug 2020

      Provided excellent customer service while maintaining a productive work environment.Quickly recorded transactions in MICROS systems to deliver prompt service.Assisted with counting and balancing registers, and recorded any daily shortages or overages.Maintained flexible hours to work in two locations.Performed problem solving skills including troubleshooting system errors and conflict resolution between guests. Provided excellent customer service while maintaining a productive work environment.Quickly recorded transactions in MICROS systems to deliver prompt service.Assisted with counting and balancing registers, and recorded any daily shortages or overages.Maintained flexible hours to work in two locations.Performed problem solving skills including troubleshooting system errors and conflict resolution between guests.

Education

  • JobTrain/ Coursera
    Google IT Support Professional Certificate, Information Technology
    2022 - 2022
  • Oakdale High School
    High School Diploma, General Studies
    2011 - 2015

Community

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