Experience

Guideline

• United States
• Financial Services
• 200 - 300 Employee

• Customer Success

  • Oct 2022 - Present

  -Consistently bettering my knowledge of the product and FinTech industry to deliver excellent customer service via phone calls and emails, with an average of 20 calls per day and 340 cases per month -Manage an average of 25 client cases at a time, closely maintaining the status of each customer request while collaborating with teams such as legal, product and operations to ensure client privacy and completion in a timely manner -Provide a hand in operations and fulfillment, ensuring that client requests are input and completed properly as well as seeing those requests through start to finish Show less



Uqora

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Success Associate

  • Jul 2021 - Oct 2022

  -Maintained and responded to customer inquiries on various platforms, including live chat, phone calls, emails and text while retaining and improving my knowledge of Uqora's expanding product line -Utilized third party apps such as Shopify Plus, Recharge, and Klaviyo to manage customer orders and ensure smooth transitions from site to consumer -Oversaw the entirety of Uqora and Equelle's B2B wholesale channels using Shopify Plus to manage site function, traffic and order fulfillment -Continuous involvement in other areas of the business, including operations, fulfillment, hiring and training new customer support staff every 3-5 months Show less



California Polytechnic State University-San Luis Obispo

• United States
• Higher Education
• 700 & Above Employee

• Diversity and Inclusion Facilitator

  • Feb 2021 - Aug 2022

• Teaching Assistant

  • Jun 2020 - Aug 2022

• Research Assistant

  • Jun 2020 - Aug 2022

• Customer Success Operations Lead

  • Mar 2020 - Aug 2022



University Laundry

• Higher Education
• 1 - 100 Employee

• Campus Attendant

  • Nov 2019 - Mar 2020