Information Technology System Administrator/Developer(Salesforce)

• Feb 2021 - Present

• Created users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users. • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. • Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics. • Customized Dashboards to track usage for productivity and performance of business centers and their sales teams. • Worked on setting up customer and partner Communities for establishing secure and maintaining good communication Between Customers, Partners and Company. • Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to see if a new error pattern has developed. • Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses. • Deactivate users—either due to their departing from the company or transferring to a new job that does not require SFDC access. Reassign roles and profiles as needed to reflect organization changes or users’ new duties. • Transfer record ownership due to changes in job responsibility or territory coverage. Modify roles or record-sharing rules to reflect any organizational changes or internal business rules. Import leads and contacts. • Update price lists as necessary, particularly if your company does a lot of promotions and limited-time offers. Show less

Salesforce Administrator

• Oct 2019 - Aug 2020

• Created users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users. • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. • Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics. • Customized Dashboards to track usage for productivity and performance of business centers and their sales teams. • Worked on setting up customer and partner Communities for establishing secure and maintaining good communication Between Customers, Partners and Company. • Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to see if a new error pattern has developed. • Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses. • Deactivate users—either due to their departing from the company or transferring to a new job that does not require SFDC access. Reassign roles and profiles as needed to reflect organization changes or users’ new duties. • Transfer record ownership due to changes in job responsibility or territory coverage. Modify roles or record-sharing rules to reflect any organizational changes or internal business rules. Import leads and contacts. • Update price lists as necessary, particularly if your company does a lot of promotions and limited-time offers. Show less

Java Associate

• Jul 2015 - Nov 2018