Madhur Masih

Senior Functional Consultant (Icertis - Professional Services) at Convene Services India, Private Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Indore, Madhya Pradesh, India, IN

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Saurabh Gupta, PMP®, CSM

I had an opportunity to work with Madhur, He was one of the senior leaders in my Team, and I appreciate his dedication, eye for detail, and make-it-happens attitude. He is a gem Team player and always ready to help and contribute even I he needs to go the extra mile. He is very adaptive to the eco system and always ready to learn new skills. I wish the very best to Madhur for his future.

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Credentials

  • ICI Functional Architect
    ICI Academy
    Feb, 2023
    - Nov, 2024
  • ICI Functional Professional
    ICI Academy
    Dec, 2022
    - Nov, 2024
  • ICI Practitioner
    ICI Academy
    Mar, 2022
    - Nov, 2024
  • Project Management Professional (PMP)
    Knowledge wood
  • Scrum Master
    Udemy

Experience

  • Convene Services India, Private Limited
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Functional Consultant (Icertis - Professional Services)
      • Feb 2022 - Present

      • Led CLM implementation projects from initiation to post-go-live support, collaborating with cross-functional teams to define requirements, configure the system, and ensure successful delivery within budget and timeline. • Conducted business process analysis to identify inefficiencies and develop improvement strategies, resulting in cost savings and enhanced operational efficiency for clients. • Responsible for software application implementation, custom solutions and user training • Conducting requirements gathering sessions and creating the business requirement document • Analyze user requirements, perform impact analysis and generate system requirements documents • Collaborate with the solution designing team to translate the business requirement into solution and present the solution to the clients and implement the solution • Configured CLM based on client requirements, ensuring system alignment with business objectives. • Developed and executed comprehensive test plans to validate system functionality, troubleshoot issues, and ensure quality assurance. • Conducted user training sessions to facilitate system adoption and enhance end-user proficiency. • Provided post-implementation support, addressing user inquiries, resolving issues, and recommending system enhancements as necessary. • Collaborated with clients to define project scope, objectives, and deliverables, ensuring alignment with business goals and customer satisfaction. • Mentor the new team members and guide them on product knowledge. • Work closely with Product team to share feedbacks on pre-releases and new features/enhancements. • Raise bugs and issues with DevOps team for Hot-fix deployment • Establish and maintain a good working relationship with customers and other professionals Show less

  • MATES IMPEX SOLUTIONS PRIVATE LIMITED
    • India
    • 1 - 100 Employee
    • Senior Project Manager
      • May 2015 - Feb 2022

       Responsible for software application implementation, custom solutions and user training  Conducting requirements gathering sessions and creating the business requirement document  Analyze user requirements, perform impact analysis and generate system requirements documents  Collaborate with the solution designing team to translate the business requirement into solution and present the solution to the clients and implement the solution  Establishing and implementing ‘best practice’ processes across the organization to ensure effectiveness resulting in reduced costs and improved service delivery  Delivering the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client  Establish and maintain a good working relationship with customers and other professionals Review completed budgets for compliance with legal regulations •Define service level agreements (SLAs) and metrics defined in the vendor contracts •Drive National wide special projects (PMO Activities) and its matrix measurement. •Coordinate with Project Managers to coordinate and manage specific project issues, changes and risks. • Coordinate with the Finance team to acquire future projections and fiscal analysis regarding ongoing and upcoming projects at Customer. •Ensure that all project documentation is complete, accurate, verified, and stored appropriately. •Ensure that RFPs for external services and the selection of contractors are completed as per defined timelines and standards. •Ensure that the quality, health, safety and environment-related requirements as applicable to respective projects are met. • Ensure the procurement department is always aligned to the project plan. • Support in building the PMO standards, processes and templates, and ensure its adherence to best practice. •Support periodic reviews to ensure that project goals, project plan, milestones and deliverables are practical and can meet the desired objectives. Show less

  • Shields
    • United Kingdom
    • Telecommunications
    • 100 - 200 Employee
    • Senior Manager
      • Apr 2014 - Apr 2015

      Handling Sr. Manager role for Pan India IT infra and Telecom network implementation Rollout project. Business development program management delivery management Handling Sr. Manager role for Pan India IT infra and Telecom network implementation Rollout project. Business development program management delivery management

  • Ericsson
    • Sweden
    • Telecommunications
    • 700 & Above Employee
    • Customer Project Manager- Managed Services
      • Dec 2009 - Apr 2014

      Handled Managed Services country project manager role. To convert MS Top 6 Process of an organization into automation. Design and develop process automation tools of various domain. 1) Supply Chain Management 2) Project Management 3) Warehouse Management 4) Live KPI Monitoring 5) Preventive Maintainance 6) Repair and Return (Faulty Product) Scrap reduction project, KPI monitoring and various special projects. Involve in customer engagement Handled Managed Services country project manager role. To convert MS Top 6 Process of an organization into automation. Design and develop process automation tools of various domain. 1) Supply Chain Management 2) Project Management 3) Warehouse Management 4) Live KPI Monitoring 5) Preventive Maintainance 6) Repair and Return (Faulty Product) Scrap reduction project, KPI monitoring and various special projects. Involve in customer engagement

  • N R Switch N Radio Services Private Limited
    • India
    • Consumer Services
    • 1 - 100 Employee
    • Project Manager - IT infra and telecom Deployment
      • Jul 2008 - Dec 2009

      Project Management - IT infra and telecom deployment Project Management - IT infra and telecom deployment

  • REECOMPS TELESERVICES PRIVATE LIMITED
    • Indore, Madhya Pradesh, India
    • Project Manager - IT infra and telecom Deployment
      • Aug 2007 - Jul 2008

      Project Management - IT infra and Telecom Deployment Project Management - IT infra and Telecom Deployment

Education

  • Symbiosis Center for Distance Learning
    MBA, PGDIT
    2007 - 2009
  • International Institute of Advance study
    Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
    2003 - 2006
  • SVP Indore
    Diploma, Electronics and communication
    2000 - 2003
  • Kendriya Vidyalaya
    Schooling
    1996 - 2000

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