Madhur Babbar

Techincal Support Engineer - I at ShipBob
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Contact Information
us****@****om
(386) 825-5501
Location
West Delhi, Delhi, India, IN
Skills

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Credentials

  • Microsoft Cloud Fundamentals: SharePoint Online, OneDrive, and Teams
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Microsoft Cloud Fundamentals: Administering Office 365 and Intune
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Microsoft Cloud Fundamentals: Explore Cloud Services
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Google IT Support Professional Certificate
    Coursera
    Nov, 2020
    - Nov, 2024

Experience

  • ShipBob
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • Techincal Support Engineer - I
      • Jan 2023 - Present

      • IT Asset Management.• Stakeholder Management.• Vendor Management.• Queue Monitoring/Management.• Knowledge Base Management.• New IT Team members training and shift scheduling.• Project Work as dictated.

    • Technical Support Administrator - III
      • Jul 2022 - Dec 2022

      Company’s Internal Designation Change.

    • Senior Information Technology Administrator
      • Jan 2022 - Jul 2022

      - Analyse, troubleshoot, evaluate, and modify existing or proposed client systems and related devices such as Laptops, Macs, Printers, mobile devices, etc.- Working closely with the Global Sr. IT Manager to share knowledge and technical expertise with other IT staff and management as needed.- Queue Management and Ticket assignment.- New user account creation (onboarding process).- Requesting quotes from suppliers in India region requiring equipment (approval via manager).- Project work as dictated.- Ensure KBAs and guides are created and maintained- Training and onboarding new team members within the team. Show less

    • IT Administrator - I
      • Jun 2021 - Dec 2021

      - Provision and maintain user accounts. (Microsoft Azure Active Directory)- Provision and maintain computer accounts. (Microsoft Endpoint Manager aka Intune)- First point of contact when hardware or network issues arise.- On-call support including weekends and holidays.- Troubleshoot and resolve system hardware.- Provide support for desktops, laptops, printers, peripherals, networking infrastructure and other computer-related devices.- Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.- Complete RMA processes for various brands and models of IT equipment- Participate in periodic maintenance and infrastructure improvement projects- Asset tag and track all the IT assets and inventory.- Ensure all incidents are tracked in the ticketing system.- Complete daily preventive maintenance checks and services.- Ticketing Tool Used: Jira Show less

  • Linkaxis Technologies
    • India
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Support Engineer
      • Apr 2017 - May 2021

      - IT End-user support including Microsoft Windows, MAC OS, Software support as well as Hardware support. - Mobile Device support (iPhone and Android), including Tier-1 end-user support for Intelligent Hub also known as AirWatch. Apple Dep Enrollment and Samsung Knox enrollment. - On-Boarding and Off-Boarding of users utilizing established and documented procedures. - Asset Management: Add, Remove and update the changes in the IT asset inventory.Tools used are OOMNITZA and MS Excel. - Windows OS installation via SCCM. - Vendor Management (Software, Hardware and other IT peripherals procurement). - Coordination with the Vendor team for Ticket/Case management in case of any breakage with the hardware (Laptops, Desktop and Mobile Devices) to get it fixed. - Office 365 support (MS Outlook, MS Teams, Skype for Business and SharePoint) - Cloud Storage support (OneDrive and Dropbox) - AV Support for Skype for Business and MS Teams, WebEx and Zoom meetings. - Learn and apply various AV-related troubleshooting. - Team Collaboration tools: Jira, Asana and Trello - Daily checks (AV capability of Conference rooms, Network monitoring) - Active Directory and Exchange administration for managing and creating new user groups. - Printers and Scan drives configuration which includes troubleshooting in case of any or access related issue. - Ticketing Tool Used: Zendesk Ticketing System Show less

  • DMI (Digital Management, LLC)
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • Technical Support Engineer- Managed Mobility Servi
      • Jun 2015 - Dec 2016

      - Working as an integral part of Mobility help desk, providing end to end mobility support to various partner companies. - Providing Mobile Device Management & Technical Support to internal employees of various partner companies. - Supporting devices like Apple, Android and Blackberry using various MDM VSP's like VMware AirWatch, Blackberry BES-5 and BES-10, IBM Maas360, MobileIron, and SOTI MobiControl etc. - Providing Telecom & Expense Management (EZ-Wim) Support to internal employees of various partner companies. - Providing handheld and Carrier Support, collaborating with different carriers (AT&T, Verizon, T-Mobile etc.). Assisting clients in new line activation, Upgrading Devices, changing service plans etc. - Case logging, updates, and closure of the incidents as per Service Level Agreement. - Ticketing Tool Used: Service Now Show less

  • Value Point Systems Pvt Ltd
    • India
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • System Expert - IT
      • Aug 2012 - May 2015

      - Logging and processing support calls. - Installing and configuring computer hardware, software, systems, networks, printers and scanners. - Planning and undertaking scheduled maintenance upgrades. - Setting up accounts for staff, ensuring that they know how to log in. - Solving password problems. - Talking to clients and computer users to determine the nature of any problems they encounter. - Responding to breakdowns. - Investigating, diagnosing and solving computer software and hardware faults. - Repairing equipment and replacing parts. - Supervising junior engineering and technical staff. - Obtaining replacement or specialist components, fixtures or fittings. - Checking computer equipment for electrical safety. - Maintaining records of software licenses. - Managing stocks of equipment, consumables and other supplies. - Ticketing Tool Used: 3e CSM (In-house tool) Show less

Education

  • Maharshi Dayanand University
    Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
    2007 - 2012

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