Senior Platform Support Engineer

• Jun 2016 - Present

System Engineer

• Jul 2016 - Present

NOC ENGINEER (CloudOps)

• Dec 2015 - Jun 2016

Proficient in CISCO and Window networking infrastructures with good understanding.Established ability to analyze, troubleshoot and determine technical problems within LAN/WAN, Routing and Switching infrastructure.Monitor 24/7 FCI network system using WhatsUp Gold, Nagios and Nagvis software.Monitor System alerts and Load balancers devices.Escalate system alerts issues appropriately from start to completion.Co-operate with third party transmission service providers in case of the leased lines outagesFollow the equipment vendor procedures or internal procedures in case of notifications or alarms.Inform the hierarchical superiors and the Customer Care Department when the outages involve major network components.Perform system maintenance to proactively tune various network issues prior to occurrence.Dispatch field technicians on various sites, and provide guidance for network devices connections, configuration and troubleshooting.Create, open, resolve and close escalated trouble tickets using CA service desk ticketing system.Investigate, analyze and document technical issues, then provide recommendation to upper management.Provide 24/7 support and troubleshooting of a variety of network related issues.Daily phone and email escalations of server-based connection issues.Provide shift reports to NOC Manager about all the events occurring in the network and logs them within the online Database.Proven ability to multitask and work collaboratively in a strong team concept environment, as well as working independently on specific assignments.Excellent analytical skills, focusing in time management and organization’s priorities while aiming to customer’s satisfaction.

Network Operations Center Engineer

• Jun 2015 - Dec 2015

NOC ENGINEER

• Feb 2014 - Feb 2015