Experience

Accedian is now part of Cisco

• Canada
• IT Services and IT Consulting
• 200 - 300 Employee

• Learning and Enablement Manager

  • Feb 2022 - Present

  Canada • Curated capabilities and learning content, and cataloged training for internal associates and partners. • Conducted ongoing needs analysis to assess the level of learning of associates across various functions and recommended trainings, modified existing training to suit their needs, and developed learning strategies for different teams. • Identified key knowledge, skills, competencies, and expertise, needed to upskill teams, such as sales, solution engineers, product services, etc. and… Show more • Curated capabilities and learning content, and cataloged training for internal associates and partners. • Conducted ongoing needs analysis to assess the level of learning of associates across various functions and recommended trainings, modified existing training to suit their needs, and developed learning strategies for different teams. • Identified key knowledge, skills, competencies, and expertise, needed to upskill teams, such as sales, solution engineers, product services, etc. and lead a skill development workstream. • Standardized learning solutions and developed performance dashboards to visually analyze learning data and learner performance. • Curated training based on skills and assigned skill levels for each training. • Improved learner motivation and experience by assigning course credits and gamification points on training completion. • Established key relationships with functional leads to understand upskilling needs and developed a skill and competency matrix as well as a report to visualize skill achievement for each associate. • Developed a learning journey for associates across each team to optimize learning and develop required skills. • Improved learner feedback process and developed a feedback report to visualize how training performance and learner feedback. • Implemented Kirkpatrick levels 1-3 to evaluate the results of training and learning programs. Show less



CSA Group

• Canada
• Public Safety
• 700 & Above Employee

• Learning and Development Consultant

  • Aug 2020 - Feb 2022

  Ontario, Canada • Liaised with client groups, HR Business Partners, software developers, and stakeholders to assess needs and develop aligned learning solutions. • Created detailed plans and prototypes for eLearning projects • Developed learning solutions through various mediums including virtual-led training, eLearning, video, and mobile. • Assessed, sourced and implemented enterprise-wide or business-specific learning & development programs, processes, tools, and resources that build the future… Show more • Liaised with client groups, HR Business Partners, software developers, and stakeholders to assess needs and develop aligned learning solutions. • Created detailed plans and prototypes for eLearning projects • Developed learning solutions through various mediums including virtual-led training, eLearning, video, and mobile. • Assessed, sourced and implemented enterprise-wide or business-specific learning & development programs, processes, tools, and resources that build the future capabilities of associates and addresses the learning requirements of different departments, regions, and levels. • Identified gaps and recommended process and program improvements to ensure continuous learning. • Managed training and IT communication related to new application launch, workflow and user interface improvements, and e-learning launch. • Organized learning data, created project trackers and visual charts to represent information. Show less



NIIT Technologies

• Information Technology & Services
• 200 - 300 Employee

• Content Developer

  • Oct 2019 - Aug 2020

  Mississauga, Canada • Scripted and reviewed Web-based training materials and instructor-led training materials for a prestigious real estate client in Canada. • Worked with subject matter experts to research content related to real estate, write courseware content, and create realistic scenarios for learners while adhering to style guide provided by the client. • Developed assessments to evaluate course effectiveness and test learner retention. • Abided by all hand-off and communication processes between… Show more • Scripted and reviewed Web-based training materials and instructor-led training materials for a prestigious real estate client in Canada. • Worked with subject matter experts to research content related to real estate, write courseware content, and create realistic scenarios for learners while adhering to style guide provided by the client. • Developed assessments to evaluate course effectiveness and test learner retention. • Abided by all hand-off and communication processes between content and design, media, and graphics and engineering. • Worked with a project manager to achieve project deadlines and manage delays. • Communicated with a content development manager to ensure a timely review of document and adherence to project plan. Show less



Novartis

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Instructional Designer

  • Mar 2017 - Aug 2019

  Hyderabad Area, India • Scoped project requirements, analyzed expectations of target audiences, defined the learning objectives, estimated the resources necessary, developed detailed learning plans, and designed and developed learning programs. • Collaborated with subject matter experts and stakeholders to develop over 100 hours of e-learning that helped reduce classroom training and travelling cost and save approximately $2M in vendor cost. • Developed e-learning, micro learning, instructor-led sessions and… Show more • Scoped project requirements, analyzed expectations of target audiences, defined the learning objectives, estimated the resources necessary, developed detailed learning plans, and designed and developed learning programs. • Collaborated with subject matter experts and stakeholders to develop over 100 hours of e-learning that helped reduce classroom training and travelling cost and save approximately $2M in vendor cost. • Developed e-learning, micro learning, instructor-led sessions and virtual sessions to train sales representatives and healthcare practitioners on newly launched drugs that helped improve brand awareness. • Designed simple graphics and animations to improve the aesthetics of the courses. • Suggested improvements in the current work process. Created a new process flow to streamline work process that resulted in increasing team’s efficiency by 30%. Show less



Next Education

• India
• Education
• 700 & Above Employee

• Lead, Learning Experience Design

  • May 2015 - Mar 2017

  Hyderabad Area, India • Hired, coached and managed a team of five instructional designers (IDs). • Identified projects for the ID team and standardized productivity and quality metrics. • Planned and managed production of e-learning that enabled teachers in over 15,000 partner schools use virtual classrooms and textbooks efficiently to teach children. • Designed application simulations that helped management faculties of over 350 schools effectively use the school ERP system. • Conducted training… Show more • Hired, coached and managed a team of five instructional designers (IDs). • Identified projects for the ID team and standardized productivity and quality metrics. • Planned and managed production of e-learning that enabled teachers in over 15,000 partner schools use virtual classrooms and textbooks efficiently to teach children. • Designed application simulations that helped management faculties of over 350 schools effectively use the school ERP system. • Conducted training sessions for approximately 80 SMEs and content creators on how to create objectives using Blooms’ taxonomy and write educational content for children • Managed operations of the Editorial team of 10 members, which involved overseeing day-to-day team operations, productivity and hiring. • Worked with the CEO and senior managers of the company to define learning needs for the employees, such as developing e-learning modules, help videos and user manuals. • Functioned with the marketing team to review the quality of marketing collaterals. Show less



JDA Software

• United States
• Software Development
• 700 & Above Employee

• Instructional Designer

  • Jul 2013 - May 2015

  Bangalore, India • Conducted needs analysis to validate learning needs of JDA employees. • Did extensive research on warehouse and retail store management to develop over 50 e-learning modules. • Developed application simulations for JDA Warehouse Management and Enterprise Store Operations software that enabled consultants to successfully install JDA products in over 150 partner warehouses and retail outlets. - Tools I worked with: Camtesia 8, Proform 4, Snagit, and Captivate 7.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Instruction Design Analyst

  • Jun 2011 - Jul 2013

  Bangalore, India • Analyzed client needs to identify change impacts for technology, process, people and structure. • Designed and developed e-learning curriculum and assessments for over 15 clients that helped them cut training cost by 60% and increase Accenture’s profit by $0.5M. • Designed new hire orientation programs and leadership trainings for Accenture that helped the Company save vendor cost. • Coordinated with the media development team to design graphic elements to create high-quality and… Show more • Analyzed client needs to identify change impacts for technology, process, people and structure. • Designed and developed e-learning curriculum and assessments for over 15 clients that helped them cut training cost by 60% and increase Accenture’s profit by $0.5M. • Designed new hire orientation programs and leadership trainings for Accenture that helped the Company save vendor cost. • Coordinated with the media development team to design graphic elements to create high-quality and interactive e-learning courses. Show less



Yahoo

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Creative Analyst

  • Sep 2007 - Jun 2011

  Bangalore, India Online Marketing: Identified and planned search engine optimization and marketing activities to generate traffic and leads for the US and global clients. Created e-mail and other online campaigns for various segments to drive relevant traffic and leads. Content Writing: - Created case studies, data sheets, FAQs, and account analysis that would help in field readiness - Ad copy writing - created ad copies for pay-per-click campaigns that included selecting keywords to drive… Show more Online Marketing: Identified and planned search engine optimization and marketing activities to generate traffic and leads for the US and global clients. Created e-mail and other online campaigns for various segments to drive relevant traffic and leads. Content Writing: - Created case studies, data sheets, FAQs, and account analysis that would help in field readiness - Ad copy writing - created ad copies for pay-per-click campaigns that included selecting keywords to drive traffic, create brand awareness, and generate leads - Checked content for quality, relevancy, and accuracy of the ads written for Yahoo Search - Optimized new ads and changed ad submissions based on policy guidelines - Created training documentation and job aids using MS Office Suite 2003, 2007, and MS PowerPoint 2003 and 2007 - Analyzed client’s account and created presentations and proposals for client and suggested optimization strategies for the better performance of the account with respect to ad copy creation, budgeting, or overall performance - Worked with Google tools (AdWords, Analytics, and AdSense) and Microsoft AdCenter, Microsoft User Interface Show less



Macmillan

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Assistant Copy Editor

  • Jul 2006 - Sep 2007

  Bangalore, India Edited scientific journals for publishers Elsivier, and Lippincott Williams and Wilkins.