Experience

Anantara Hotels, Resorts and Spas

• Thailand
• Hospitality
• 700 & Above Employee

• Cluster Learning and Development

  • Jul 2022 - Present

  Dubai, United Arab Emirates Anantara The Palm Dubai Resorts and Anantara World Islands Dubai Role: • Assist with supporting and guiding our departmental trainers regarding Training, Quality, or Brand related needs. • Responsible for achieving the goals and objectives of the department, brand and company including external and internal audits to maintain company certifications accordingly. • Assist in preparing all administrative documents for L&Q such as training decks, learning reports, training… Show more Anantara The Palm Dubai Resorts and Anantara World Islands Dubai Role: • Assist with supporting and guiding our departmental trainers regarding Training, Quality, or Brand related needs. • Responsible for achieving the goals and objectives of the department, brand and company including external and internal audits to maintain company certifications accordingly. • Assist in preparing all administrative documents for L&Q such as training decks, learning reports, training attendance, and expense reports, using digital tools. • Ensure proper filing of training records and documentation as per the Audit/ Brand requirements as required (digitally and physically). • Design of e-learning training modules for different topics: Loyalty Programme, Conducting an Effective Briefing, Workplace Behaviours Awareness. • Ensure compliance training completion globally. • Alignment of branding and training material. • Development of training content. • Improvement of reporting and metrics analysis. • Assessing training needs and provide training programmes. • Supervise departmental trainers performance and development. • Conduct orientation for new joiners. • Handle third-party training suppliers. • Manage cross-training procedure. • Support HR department in any tasks required.

• Cluster Reservations Sales Agent

  • Oct 2018 - Jul 2022

  Palm Jumeirah, Dubai, United Arab Emirates

• Reservations Sales Agent

  • Oct 2018 - Jul 2022

  The Palm Dubai



Feel the Extraordinary NH Collection

• Hospitality
• 1 - 100 Employee

• Learning And Development Specialist

  • Sep 2022 - Nov 2022

  Palm Dubai, UAE Learning and Development Task Force in Pre-Opening NH Collection Dubai the Palm Role: • Working closely with our Head of departments to assist and making sure that the departmental training plan is executed in their respective departments - Loyalty Program training, Business writing, Effective Communications, LQA standards, Guest Communication, etc. • Scheduling and coordinating the external trainings to all the team onboard (Basic Fire Safety, First Aid…. etc.) in… Show more Learning and Development Task Force in Pre-Opening NH Collection Dubai the Palm Role: • Working closely with our Head of departments to assist and making sure that the departmental training plan is executed in their respective departments - Loyalty Program training, Business writing, Effective Communications, LQA standards, Guest Communication, etc. • Scheduling and coordinating the external trainings to all the team onboard (Basic Fire Safety, First Aid…. etc.) in October,2022. • Working on the creative aspects of Learning and Development – A lookbook (Grooming standards), Property policies and procedures, rules and regulations for each section in the department. • Standards for company brand greetings as per property culture and region. • Supervising and Maintaining records of appropriate department SOPs (Standard Operations Procedures) in each section to be authorized by the head of department and submitted to L&D & Human Resources. • Facilitating New Hire Orientation for our new joiners and existing employees. • Mini trainings, role plays, interactive class and supervise the mandatory trainings are concluded. Show less



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Nov 2015 - Oct 2018

  Al Barsha 1, Dubai, United Arab Emirates



Swissotel Al Ghurair

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Guest Services Officer

  • Jan 2015 - Sep 2015

  Deira, Dubai, United Arab Emirates



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Senior Customer Service Representative

  • Aug 2012 - Nov 2014

  Mumbai, Maharashtra, India

• Customer Service Representative

  • Apr 2011 - Jul 2012

  Mumbai, Maharashtra, India