Experience

Reliance Jio

• India
• Telecommunications
• 700 & Above Employee

• IT circle lead

  • Feb 2016 - Present



Alshaya Group

• Kuwait
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2021 - Mar 2023

  • Assess customers’ needs and provide assistance and information on product features • Respond to customer inquiries and complaints. • Ensure high levels of customer satisfaction through excellent sales service. • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis • Cross sell products • Deep Knowledge of Foreign Exchange as I was working in airport • Team up with co-workers to ensure proper customer service • Build productive trust relationships with customers • Merchandising/replenishing stocks . • Prepare GRN for direct order and do warehouse Reconciliation for the goods received from warehouse. • Supplier return for the short expiry items to reduce loss of business. Show less



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Team Lead

  • Aug 2020 - May 2021

• Information Technology Team Lead

  • Nov 2020 - Apr 2021

  · Keep close look for the IT issues of the users and make team tosolve critical IT issues on priority.· Supervise team and follow up for the required IT asset to beready within given time frame.· Troubleshoot critical IT issues of VIP users when team is busyfor other cases.· Act as Single point of contact for the A3,B3 wing users and tothe team.· Deploy software and applications as per users request.· Help team to troubleshoot critical issues during longpendency.· Check the case 􀁀ow and motivate team to close the cases asper priority basis.· Conducting training of team members to maximize theirpotential. Show less



Alshaya Group

• Kuwait
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2018 - Jul 2020

  • Assess customers’ needs and provide assistance and information on product features • Respond to customer inquiries and complaints. • Ensure high levels of customer satisfaction through excellent sales service. • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis • Cross sell products • Deep Knowledge of Foreign Exchange as I was working in airport • Team up with co-workers to ensure proper customer service • Build productive trust relationships with customers • Merchandising/replenishing stocks . • Prepare GRN for direct order and do warehouse Reconciliation for the goods received from warehouse. • Supplier return for the short expiry items to reduce loss of business Show less



Reliance Jio

• India
• Telecommunications
• 700 & Above Employee

• Circle lead -IT

  • Feb 2016 - Dec 2017

  • Troubleshoot Day to day IT issues of state office users. • Windows Deployment and troubleshooting. • Allocate IT assets (Laptop, computers. Thin client) to Jio centers users as per business requirement. • Close service Desk tickets assigned to the bucket of UP east. • Installation of windows, Software and applications as per Operations request. • Supporting day to day operations for UP East circle. • Configuration of network printers and devices. • Prioritize Remote support Team and their Supervisors for escalated cases for VIP users. • Align engineers for the cases which cannot be solved remotely to actual location. • Forward cases to concern vendor’s i.e. HP, Del & Lenovo for part replacement as per ADP policy. • Flash report to state Manager for the pending cases. • Take up critical cases with respective stake holders/Vendors/Management for quick resolution and business support.. • Troubleshoot Windows 7,8 and 10 issues . • Ensure timely response & resolution as per the SLA and reduce the rate of abandoned calls as per ITSM call flow procedure. • Track the flow of tickets and keep close look of ITSM Process and case assignment. Show less



NetConnect Technology Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Engineer

  • Nov 2015 - Feb 2016

• Desktop Support Engineer

  • Nov 2015 - Feb 2016

  • Address user concern regarding hardware, software and networking Respond to customer inquiries and complaints.• Patch Cable (Straight/ Cross Cables).• Conduct remote troubleshooting.• Customize desktop applications to meet user needs.• Test alternative pathways until you resolve an issue.• Report customer feedback and potential product requests.• Record technical issues and solutions in logs.• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional• Report customer feedback and potential product requests Show less



NetConnectGlobal

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Engineer

  • Nov 2015 - Feb 2016

  • Address user concern regarding hardware, software and networking Respond to customer inquiries and complaints. • Conduct remote troubleshooting. • Customize desktop applications to meet user needs. • Test alternative pathways until you resolve an issue. • Report customer feedback and potential product requests. • Record technical issues and solutions in logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Report customer feedback and potential product requests Show less