Experience

Tribuut belastingcentrum

• Netherlands
• Government Administration
• 1 - 100 Employee

• Medewerker invordering

  • Oct 2020 - Present

• Medewerker Front Office

  • Jul 2019 - Oct 2020



Cannock

• Netherlands
• Financial Services
• 100 - 200 Employee

• Invorderingsmedewerker

  • Oct 2018 - Jun 2019

  De Regionale Belasting Groep (Waterschapsbelasting), Schiedam Gegevensbeheer objecten en subjecten (Heffen) - Precariobelasting / Reclamebelasting/ Hondenbelasting - Stopcodes - Verminderen van aanslag(en) Administratieve invordering - Kwijtschelding - MSNP/WSNP Dwanginvordering - Beslaglegging - Ondersteuning van deurwaarders - Oninbaar voorstellen Klantcontact (outbound) - Betalingsregeling(en) treffen - Openstaande posten brieven opstellen voor bewindvoerders/schulpverleners/belastingplichtige Systemen: Key2belastingen, Bakerware portal Tribuut belastingcentrum (Gemeentelijke belastingen), Epe Afdeling invordering - Het afhandelen van kwijtscheldingsverzoeken - Draagkracht berekeningen vaststellen - Inboeken van kwijtscheldingsverzoeken Systeem: Gouw 5 en 7 Show less



De Regionale Belasting Groep

• Schiedam

• Medewerker klantcontact

  • 2017 - Oct 2018

  Gemeentelijke- en waterschapsbelastingen - kwijtschelding - info bezwaarschriften - betalingsregelingen - algemene info WOZ-waarde - info aanslagen - zakelijke aanslagen (bedrijven) Gemeentelijke- en waterschapsbelastingen - kwijtschelding - info bezwaarschriften - betalingsregelingen - algemene info WOZ-waarde - info aanslagen - zakelijke aanslagen (bedrijven)



Royal Schiphol Group

• Netherlands
• Airlines and Aviation
• 700 & Above Employee

• Verkoopmedewerker

  • Nov 2015 - Feb 2017

  Advising & serving customers, processing payments, assisting customers in order to help them find what they need, ensuring stock levels are well maintained, promoting store cards or special offers, providing customers with information on pricing and product availability, arranging window displays, handling customer complaints or handing customers on to management, following the airport standards and procedures, preparing the POS system, opening and closing the shop. Advising & serving customers, processing payments, assisting customers in order to help them find what they need, ensuring stock levels are well maintained, promoting store cards or special offers, providing customers with information on pricing and product availability, arranging window displays, handling customer complaints or handing customers on to management, following the airport standards and procedures, preparing the POS system, opening and closing the shop.



HUGO BOSS

• Germany
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • 2017 - 2017

  Ensure high levels of customer satisfaction through excellent sales service, assess customers needs and provide assistance and information on product features, welcome customers to the store and answer their queries, follow and achieve department’s sales goals on a monthly, quarterly and yearly basis, “Go the extra mile” to drive sales, maintain in-stock and presentable condition assigned areas, actively seek out customers in store, remain knowledgeable on products offered and discuss available options, process POS (point of sale) purchases, team up with co-workers to ensure proper customer service, build productive trust relationships with customers, comply with inventory control procedures, suggest ways to improve sales (e.g. changing the store’s design). Show less



Corendon Hotels & Resorts

• Netherlands
• Hospitality
• 100 - 200 Employee

• Sales and Marketing Trainee

  • Jan 2015 - Jun 2015

  - Assisteren van de Commerciële Directeur en Sales & Marketing team - Voorbereiden van Sales Blitzes - Identificeren van commerciële mogelijkheden en lead management - Assisteren van Customer Relationship Management en Database Management - Verwerken van administratie voor de commerciële afdeling - Het ondersteunen van marketing projecten - Content management voor de website en social media kanalen - Ondersteuning voor het volledig commerciële team Assist in the creation of signage, circulars, mock ups, e-mail campaigns, on line promotion, etc., assist in the distribution or delivery of marketing materials, assist with fulfillment of marketing offers, assist with execution of trade shows, assist with the preparation and delivery of training materials, perform analysis of marketing and sales data, seek and analyze competitor marketing and sales materials both on and offline, prepare presentations, open and sort mail, enter contact information into contact management systems, provide support to social media efforts, maintain tracking report of public relations activity, preparing contracts, reading contracts, providing inquiries of promotional bookings, maintaining the CRM system, preparing contracts, participation in meetings and creating a new concept for the hotel. Show less



Amsterdam Identity Apartments

• Amsterdam Area, Netherlands

• Receptioniste

  • May 2013 - Jun 2014

  - Eerste aanspreekpunt voor de gast; - Toeristische informatie verlenen aan gasten - Inchecken van gasten - Uitchecken van gasten - Betalingen verwerken - Reserveringen verwerken - Telefoon - Weekendcontact met derden bedrijven - Administratieve taken uitvoeren - Housekeeping zelfstandig sturen - in het weekend - Controle ronde in het hotel Checking in and out of guests, answer telephone, screen and direct calls, take and relay messages, provide information to callers, greet guests entering the building, direct persons to correct destination, deal with queries from the public and customers, processing guest payments and incoming bookings, leading the housekeeping department, taking care of invoices, preparing daily cleaning schedule, ticket sales of tourist attractions, monitor visitor access and maintain security awareness, provide general administrative and clerical support, prepare correspondence and documents, receive and sort mail and deliveries, maintain appointment diary either manually or electronically, control inventory relevant to reception area, tidy and maintain the reception area. Show less



HMS host - Starbucks

• Luchthaven Schiphol

• Barista

  • Mar 2011 - Apr 2013

  - Coffee tastings voorbereiden - Kassa bedienen - Aanvullen van voorraden - Afruimen en spoelen van borden ; café schoonhouden - Warme en koude dranken naar Starbucks conform voorbereiden. Greet all customer and present beverage menu, discuss beverage items, make suggestions and answer any inquiries, describe current promotions and new products, take customer orders accurately, operate coffee making equipment, prepare and present beverages according to established recipe and presentation standards, serve prepared food items such as muffins and sandwiches, prepare and pack coffee bean purchases for customers, collect and process payments from the customer including cash, credit and debit cards, comply with health, safety and hygiene guidelines and regulations, ensure customer service stations are well stocked, maintain clean and hygienic work area, dismantle and clean machinery as needed. Show less



D-reizen

• Netherlands
• Travel Arrangements
• 400 - 500 Employee

• Praktijkstage management

  • Sep 2010 - Feb 2011

  - Boekingen verwerken - Roosters maken - Werkoverleg voorbereiden en leiden - Openen/sluiten van winkel - Tickets uitgeven - Contacten met derden bedrijven - Ondersteuning van Manager - Betalingen verwerken Dealing with customer queries and complaints, providing advice about visas or passports, managing budgets, maintaining statistical and financial records planning, processing payments, selling holidays and insurance, meeting profit or sales targets, opening and closing the shop, leading the staff meetings, preparing promotional materials and displays. Show less



D-reizen

• Netherlands
• Travel Arrangements
• 400 - 500 Employee

• Praktijkstage Reisadviseuse

  • Sep 2009 - Feb 2010

  - Boekingen verwerken - Contact met derden - Betalingen verwerken - Offerte opstellen en bespreken met de klant Planning and selling transportations, accommodations, insurance and other travel services, cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations, providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers. Show less



Connecticum

• Zaandam

• Outboud telefoniste

  • Dec 2008 - Apr 2009

  - Bestaande klanten en nieuwe klanten telefonisch te woord staan - Verkopen van abbonementen Answer calls and respond to emails, handle customer inquiries both telephonically and by email, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information, process orders, forms and applications, route calls to appropriate resource - Bestaande klanten en nieuwe klanten telefonisch te woord staan - Verkopen van abbonementen Answer calls and respond to emails, handle customer inquiries both telephonically and by email, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information, process orders, forms and applications, route calls to appropriate resource



Schiphol Group

• Luchthaven Schiphol

• Praktijkstage Hostess

  • Aug 2008 - Jan 2009

  - Informatie verlenen aan gasten op de luchthaven (begeleiden naar gates,vluchtinformatie opvragen, vragen of tax-free/refund beantwoorden, etc. ). Assisting the information desk, helping passengers with their flights directions and questions about the airport. - Informatie verlenen aan gasten op de luchthaven (begeleiden naar gates,vluchtinformatie opvragen, vragen of tax-free/refund beantwoorden, etc. ). Assisting the information desk, helping passengers with their flights directions and questions about the airport.



Studentenwerk

• -

• Promoter

  • Apr 2008 - Jan 2009

  Promoten van A-merken Promoten van A-merken