Experience

UW Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Systems Educator

  • Oct 2022 - Present

  Madison, Wisconsin, United States Introduction to Revenue Cycle Training within UW Health's Epic portal, HealthLink, to new and transferring Revenue Cycle System employees. Update training tip sheets and provide additional high-level overview of Epic System updates.

• Financial Clearance Team Lead

  • Aug 2019 - Oct 2022

  Madison, Wisconsin, United States Develop training strategies and implement workflows for verifying health insurance benefits, obtaining prior authorizations, pre-determinations, and reviewing medical policies for pain and surgical procedures being performed in a hospital and ambulatory setting at five different locations.

• Patient Access Representative

  • Dec 2017 - Aug 2019

  Madison, Intake and verify patient information, obtain updated patient documentation and signatures, verify, document and pre-authorize insurance benefits. Standardized Documentation: working with team leaders to streamline Authorization Documentation Standards; Cross-Train team members in Proir Authirization processes for Procedural and Surgical Services



HSHS St. John's Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Clerical Support

  • Apr 2017 - Dec 2017

  Springfield, IL Scheduling patients for initial and follow-up appointments with two physicians, scanning and faxing documents as needed, answering and directing phone calls for the office, including nurses and the physicians, keeping office organized and efficient, ordering supplies as needed.



Health Care Service Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Health Advocate

  • Jun 2016 - Apr 2017

  Jacksonville, Illinois



HSHS St. John's Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Clerical Support Staff

  • Feb 2012 - Jun 2016

  I assisted patients with preregistration, organizing and scanning their intake paperwork, setting appointments for patients, verifying insurance coverage, setting up pre-authorization with certain insurance companies for services, faxing evaluations, progress notes, and discharge summaries to the offices of the ordering providers, answering phone calls, taking co-payments.