Madelon Cook

Director of Customer Success at Gulf Relay
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Contact Information
us****@****om
(386) 825-5501
Location
Chattanooga, Tennessee, United States, US

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Experience

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Director of Customer Success
      • Feb 2021 - Present

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Account Manager/Fleet Manager
      • Feb 2020 - Feb 2021

    • United States
    • Truck Transportation
    • 1 - 100 Employee
    • Fleet Manager (Reefer Fleet Engineer)
      • Jan 2019 - Feb 2020

    • Reefer Backhaul Load Planner
      • Jan 2017 - Jan 2019

    • UPS QTeam On-Site Representative in Louisville, KY
      • Nov 2018 - Dec 2018

      o Helped identify and vet 25 of Covenant Transport's best teams to work within UPS's peak freight networko Received LMAs from UPS and built corresponding loads in TMW to dispatch to project driverso Developed a template and schedule for regular updates on all QTeams to be sent to the UPS War Room to ensure constant and accurate communication across all shiftso Monitored and added notes to loads in VuTrans (UPS’s internal tracking system)o Presented alternate options to UPS for coverage to pick up or deliver their loads on time in event of truck breakdown or any other issueo Worked closely with UPS personnel to identify and utilize extra capacity within their freight networko Provided daily updates to Covenant Transport’s upper management and discussed areas for improvemento Compiled and audited completed LMAs for the Billing Department

    • CVBK Peak Project Planner
      • Nov 2017 - Jan 2018

    • Central South Regional Planner
      • Oct 2016 - Jan 2017

    • United States
    • Medical Practices
    • Billing Clerk
      • Nov 2015 - Oct 2016

    • United States
    • Higher Education
    • 700 & Above Employee
    • Research Assistant
      • Sep 2014 - Jun 2015

    • Graduate Teaching Assistant
      • Aug 2012 - May 2014

      o BIOL 1021 (Principles of Biology Laboratory) and BIOL 1031 (Organismal Biology Laboratory)o Principles of Biology helped students understand the fundamental concepts, principles, and theories of modern biology with the hope of providing a keystone for future courses. Units covered biochemistry, molecular biology, cell biology, genetics, evolution, and ecology.o Organismal Biology taught students an understanding of the classification, structure, biology and diversity of living organisms while focusing on plants and animals.o Set up lab equipment and demonstrations before the labo Gave pre-lab lectures designed to introduce students to that week’s set of conceptso Helped students during the lab with their experiments and understanding conceptso Gave and graded content quizzes and hand-ins, as well as kept track of student gradeso Developed a set of topical study guides that were adopted across all classes within the department

Education

  • Auburn University
    Bachelor of Science - BS, Biomedical Sciences, General
    2008 - 2012

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