Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• High-Velocity Manager, Customer Success

  • Jun 2019 - Present

• Account Manager

  • Jan 2018 - Present



Ventura Sailing

• New York, NY

• Private Charter Sailboat Crew

  • May 2014 - Present

  • Act as third in command onboard 70 foot private charter sailboat on the Hudson River • Perform daily cosmetic maintenance and care for boat operations and safety • Actively adjust onboard service offerings to best suit client preferences and theme conditions • Act as third in command onboard 70 foot private charter sailboat on the Hudson River • Perform daily cosmetic maintenance and care for boat operations and safety • Actively adjust onboard service offerings to best suit client preferences and theme conditions



The Yard: Space to Work

• United States
• Hospitality
• 1 - 100 Employee

• Member Experience Lead

  • Mar 2017 - Dec 2017

  • Proactively identified opportunities for improvement in user experience to increase member retention• Worked with multiple departments to standardize offerings across locations and address potential user issues• Created original company-wide handbook and training guide• Designed and implemented member survey systems, and strategized solutions based on continuous feedback• Led the opening of a location, overseeing all procurement activity prior to completion

• Community Manager

  • Apr 2016 - Mar 2017

  • Foster internal and external collaboration, support daily member needs, and manage sales inquiries• Responsible for day-to-day operations of one of 7 NYC locations, training four other new community managers in the process• Surpassed sales goal of 10% member growth in one month as the sole manager of a new location, and have since raised occupancy from 35% to over 80%• Conceive, develop, and facilitate weekly social and professional events for members



CO+HOOTS

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Community Manager

  • Dec 2015 - Mar 2016

  • Established and developed partnerships, resulting in 6 new product/service sponsorships • Streamlined and automated processes, including onboarding, CRM, and team management systems • Generated external event leads, created craigslist campaign, and lead site tours in anticipation of space expansion • Established and developed partnerships, resulting in 6 new product/service sponsorships • Streamlined and automated processes, including onboarding, CRM, and team management systems • Generated external event leads, created craigslist campaign, and lead site tours in anticipation of space expansion



The George Washington University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant- Cognitive Neuroscience Laboratory

  • Feb 2015 - May 2015

  • Assisted participants with the completion of various research studies • Prepared each experiment and explained the purpose and procedures of each trial • Provided debriefing in accordance with APA regulations and assigned participant credit upon completion • Assisted participants with the completion of various research studies • Prepared each experiment and explained the purpose and procedures of each trial • Provided debriefing in accordance with APA regulations and assigned participant credit upon completion



Institute for Second Service (previously Veterans Campaign)

• United States
• Armed Forces

• Marketing Intern

  • Oct 2014 - Jan 2015

  • Created pitch decks and one-page summaries for three campaign initiatives • Compiled research about candidates for The Field Report, the most comprehensive guide for vets in politics • Created pitch decks and one-page summaries for three campaign initiatives • Compiled research about candidates for The Field Report, the most comprehensive guide for vets in politics



WeWork

• United States
• Real Estate
• 700 & Above Employee

• Community Management Intern

  • May 2014 - Aug 2014

  • Built a collaborative community environment for members • Planned and executed daily networking events ranging from weekly office hours to events with 400+ RSVPs • Provided email support to manage relations and resolve client issues • Supported daily needs of members and helped to manage building operations • Managed $3,000 monthly events/operations budget • Built a collaborative community environment for members • Planned and executed daily networking events ranging from weekly office hours to events with 400+ RSVPs • Provided email support to manage relations and resolve client issues • Supported daily needs of members and helped to manage building operations • Managed $3,000 monthly events/operations budget



SmileBack App

• Washington, DC

• Market Research Intern and Head of Operations in DC

  • May 2012 - Jan 2014

  • Worked closely with founding team to turn a dating concept into an app with 50,000+ users • Analyzed quantitative and qualitative user data to identify trends and improve user engagement • Led Facebook ad campaign across 14 college campuses • Conducted interviews and hired the representatives at campus locations • Led the marketing efforts in Washington DC, resulting in 1,000+ downloads • Worked closely with founding team to turn a dating concept into an app with 50,000+ users • Analyzed quantitative and qualitative user data to identify trends and improve user engagement • Led Facebook ad campaign across 14 college campuses • Conducted interviews and hired the representatives at campus locations • Led the marketing efforts in Washington DC, resulting in 1,000+ downloads



Atlantic Yachting

• Travel Arrangements
• 1 - 100 Employee

• Private Charter Sailboat Crew

  • Jun 2012 - Aug 2012



SAM Advisors LLC

• New York, NY

• Social Media Intern

  • May 2012 - Jun 2012

  • Introduced and incorporated social media practices into the firm • Compiled and issued the monthly newsletter to all clients • Converted client files to digital records and redesigned the filing method to be more environmentally friendly • Introduced and incorporated social media practices into the firm • Compiled and issued the monthly newsletter to all clients • Converted client files to digital records and redesigned the filing method to be more environmentally friendly



Glass Entertainment Group

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Editing and Production Intern

  • Apr 2011 - Jun 2011

  • Assisted Nancy Glass, six-time Emmy award winning television host, writer, and producer • Scripted episodes and helped with the editing of 'Tanked'​ and 'Staten Island Cakes'​ • Researched and developed material for 'My Design Life' • Assisted Nancy Glass, six-time Emmy award winning television host, writer, and producer • Scripted episodes and helped with the editing of 'Tanked'​ and 'Staten Island Cakes'​ • Researched and developed material for 'My Design Life'