Experience

Grata

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Customer Success Mananager

  • Mar 2020 - Present

  - Manage 100+ accounts including a majority of the largest and strategic customers- Build and maintain customer relationships through onboarding, training, customized projects, check-ins, annual business reviews, and renewals- Collaborate with Product, Sales, and Engineering teams to represent the voice ofthe customer and address the user needs

• Business Associate

  • Jan 2019 - Mar 2020

  - Managed project timelines, execution, and delivery for 50+ client projects- Worked with developers to improve processes, decreasing project duration by 40%- Designed customer surveys, analyzed results, and presented the findings to clientsGrata’s platform also powers a suite of digital intelligence products for voice of customer diligence and competitive intelligence.grata.com



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Strategy and Change Internal Practice Consultant

  • Aug 2016 - Jul 2018



Research in Barnard Environmental Science Department

• Greater New York City Area

• Researcher

  • Jun 2015 - Aug 2015

  • Focused on developing butterfly meadow in Riverside Park • Researched native plant species in the area • Managed project budget • Focused on developing butterfly meadow in Riverside Park • Researched native plant species in the area • Managed project budget



WVI Dolphin Foundation

• United States
• Business Consulting and Services

• Consulting Intern

  • Jun 2015 - Aug 2015

  • Analyzed client challenges and provided solutions in diverse practice areas, via primary and secondary data research • Participated in ongoing business development initiatives including high level CEO events • Provided administrative support to the Managing Partner of the practice • Managed email campaigns and assisted in developing company standards of operation and infrastructure • Analyzed client challenges and provided solutions in diverse practice areas, via primary and secondary data research • Participated in ongoing business development initiatives including high level CEO events • Provided administrative support to the Managing Partner of the practice • Managed email campaigns and assisted in developing company standards of operation and infrastructure



Tanglewood (Summer festival of Boston Symphony Orchestra)

• Berkshires, MA

• Marketing Department Intern

  • Jul 2013 - Aug 2013

  • Created spread sheets to provide analysis of surveys assessing customer satisfaction • Researched artists biographies for preparation of marketing initiatives • Organized volunteer efforts in support of front of house operations • Created spread sheets to provide analysis of surveys assessing customer satisfaction • Researched artists biographies for preparation of marketing initiatives • Organized volunteer efforts in support of front of house operations