Experience

BBW International Event Staff

• Canada
• Events Services
• 100 - 200 Employee

• Event Staff/Frontline Staff

  • May 2016 - Present

  • Worked in a variety of roles including registration clerk, crowd control, customer service, and information assistant • Directly interacted with thousands of people on a daily basis, and answered questions, resolved issues/conflicts, implemented creative solutions, and deescalated concerns • Quickly and comprehensively learned different computer software systems at each event, mastering the ability to adapt to ever-changing work environments • Adhered to all policy and regulations of each event and ensured that the client’s requests were met at all times • Delivered exceptional customer service to all staff, attendees, and clients Show less



Hakka Magic

• Hostess and Server

  • Sep 2016 - Feb 2018

  • Multitask between various roles within the restaurant as needed by the team, these roles include server, hostess, and cashier • Deliver exceptional customer service daily by providing customers with a variety of options for their menu choices, customizing their requests, and recommending specials as well as ensuring the utmost customer satisfaction by providing a quality experience for the customer • Ensure a focus on customer service delivery in order to build and maintain relationships with customers • Calmly and professionally handle rush periods with a high level of accuracy and patience • Accurately execute opening and closing duties of the restaurant such as balancing end-of-day monetary reports, cleaning, and setting up tables for large reservations Show less



Dollarama L.P.

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • Feb 2014 - Dec 2015

  • As the main-point-of-contact for customers, effectively answered all inquiries, questions, or concerns for customers • Made a point to maintain detailed and up-to-date information regarding store products, policy, and promotions in order to deliver quality customer service daily • Used a Point of Sale (POS) system to process all transactions as efficiently as possible • Executed a high level of accuracy in all monetary transactions in order to ensure a daily balanced account for the store Show less