Experience

Graduate Hotels

• United States
• Hospitality
• 400 - 500 Employee

• Sales Coordinator

  • Sep 2023 - Present

• Intern

  • Jun 2023 - Aug 2023

  -Obtained management experience throughout all areas of the hotel, including both front and back of house training-Created and presented a guide for service recovery to be used as a standard for training new employees company-wide



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jun 2021 - Jan 2023

  • Established customer connections while crafting beverages to specifications and maintaining a clean and professional workstation. • Provided corrective actions and solutions in a timely manner, to ensure customer satisfaction, as seen by an increase in customer connection review scores. • Established customer connections while crafting beverages to specifications and maintaining a clean and professional workstation. • Provided corrective actions and solutions in a timely manner, to ensure customer satisfaction, as seen by an increase in customer connection review scores.



Gigi's Cupcakes Franchise

• Food and Beverage Services
• 100 - 200 Employee

• Customer Service Representative

  • Apr 2018 - Aug 2019

  - Worked collaboratively with a small team in bakery - Performed opening and closing tasks independently in mall kiosk - Interacted with and sold to hundreds of customers - Assisted in baking and predicted daily sales using statistics - Worked collaboratively with a small team in bakery - Performed opening and closing tasks independently in mall kiosk - Interacted with and sold to hundreds of customers - Assisted in baking and predicted daily sales using statistics