Madeline Ludlage

Customer Relations at Forest Side Hotel
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Location
England, United Kingdom, UK

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Experience

    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Customer Relations
      • Feb 2023 - Present
    • Brazil
    • Design Services
    • Digital Marketer & Content Creator
      • Nov 2021 - Present

      -Create digital content for small & medium size businesses using Adobe Creative Suite applications. -Creative content has included but isn’t limited to product photography, branding photography, product design, logos, print ads, billboards, brochures, digital ads, and social media content. -Provide consultation services for social media, website development, and multi-channel digital marketing strategies. -Currently working with 15+ clients in 6 different industries, including health & wellness, sports, real estate, scrapbooking & cardmaking, coaching, and post-secondary education. -Managing a 65% customer retention rate by providing reliable customer service and result-driven creative content. Show less

    • Canada
    • Construction
    • 1 - 100 Employee
    • Marketing Coordinator & Digital Strategist
      • May 2019 - Feb 2023

      -Responsible for planning and executing a multi-channel digital marketing strategy across Canada, currently driving a 40% sales increase over 2 years. -Create and manage google ads, social media ads, website content, SEO initiatives, and email marketing campaigns. -Administer the company’s CRM system (Salesforce), and provide ongoing CRM training to 70+ employees. -Provide senior management with monthly sales reports and campaign results using Salesforce. -Collaborate with independent creatives and marketing agencies to develop impactful digital content. Show less

    • Canada
    • Non-profit Organizations
    • 1 - 100 Employee
    • Vice President of Marketing Intern
      • May 2015 - May 2019

      -Increased on-campus student event attendance at major events by 275% within 4 months, and 525% over 4 years using an influencer marketing strategy. -Awarded 1 of 4 annual student BMO Woman of Vision Awards within the City of Edmonton for trailblazing new student engagement programs and increasing overall student election voting rates by 90% over 4 years. -Increased on-campus student event attendance at major events by 275% within 4 months, and 525% over 4 years using an influencer marketing strategy. -Awarded 1 of 4 annual student BMO Woman of Vision Awards within the City of Edmonton for trailblazing new student engagement programs and increasing overall student election voting rates by 90% over 4 years.

    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Marketing/Sales Intern
      • May 2018 - Aug 2018

      -Increased new sale member productivity and process adoption rates by 30% within 1 month by creating and executing a localized internal onboarding program. -Interviewed over 15 senior management leaders across 3 branches, resulting in a robust understanding of PepsiCo’s multi-million dollar Western Canadian supply chain process. -Increased new sale member productivity and process adoption rates by 30% within 1 month by creating and executing a localized internal onboarding program. -Interviewed over 15 senior management leaders across 3 branches, resulting in a robust understanding of PepsiCo’s multi-million dollar Western Canadian supply chain process.

    • Canada
    • Government Administration
    • 700 & Above Employee
    • Marketing Co-op Intern
      • May 2017 - Aug 2017

      -Created an interactive market research program conducted on over 2000 participants in Edmonton within 2 months, resulting in real-time statistics for 2 city-wide program proposals. -Increased employee attendance rate by 25% at monthly town halls across 4 departments using email marketing and traditional marketing strategies. -Created an interactive market research program conducted on over 2000 participants in Edmonton within 2 months, resulting in real-time statistics for 2 city-wide program proposals. -Increased employee attendance rate by 25% at monthly town halls across 4 departments using email marketing and traditional marketing strategies.

Education

  • Concordia University of Edmonton
    Bachelor of Management, Marketing
    2014 - 2019
  • NAIT (Northern Alberta Institute of Technology)
    Digital Publishing Certificate, Graphic Design
    2018 - 2022
  • Alberta University of the Arts
    Pre-College Art Program, Fine/Studio Arts, General
    2013 - 2013

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