Madeline Ludlage
Customer Relations at Forest Side Hotel- Claim this Profile
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Experience
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Forest Side Hotel
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United Kingdom
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Hospitality
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1 - 100 Employee
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Customer Relations
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Feb 2023 - Present
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Madeline Design Studios
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Brazil
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Design Services
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Digital Marketer & Content Creator
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Nov 2021 - Present
-Create digital content for small & medium size businesses using Adobe Creative Suite applications. -Creative content has included but isn’t limited to product photography, branding photography, product design, logos, print ads, billboards, brochures, digital ads, and social media content. -Provide consultation services for social media, website development, and multi-channel digital marketing strategies. -Currently working with 15+ clients in 6 different industries, including health & wellness, sports, real estate, scrapbooking & cardmaking, coaching, and post-secondary education. -Managing a 65% customer retention rate by providing reliable customer service and result-driven creative content. Show less
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Nelson Homes
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Canada
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Construction
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1 - 100 Employee
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Marketing Coordinator & Digital Strategist
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May 2019 - Feb 2023
-Responsible for planning and executing a multi-channel digital marketing strategy across Canada, currently driving a 40% sales increase over 2 years. -Create and manage google ads, social media ads, website content, SEO initiatives, and email marketing campaigns. -Administer the company’s CRM system (Salesforce), and provide ongoing CRM training to 70+ employees. -Provide senior management with monthly sales reports and campaign results using Salesforce. -Collaborate with independent creatives and marketing agencies to develop impactful digital content. Show less
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Concordia Student's Association (CSA)
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Vice President of Marketing Intern
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May 2015 - May 2019
-Increased on-campus student event attendance at major events by 275% within 4 months, and 525% over 4 years using an influencer marketing strategy. -Awarded 1 of 4 annual student BMO Woman of Vision Awards within the City of Edmonton for trailblazing new student engagement programs and increasing overall student election voting rates by 90% over 4 years. -Increased on-campus student event attendance at major events by 275% within 4 months, and 525% over 4 years using an influencer marketing strategy. -Awarded 1 of 4 annual student BMO Woman of Vision Awards within the City of Edmonton for trailblazing new student engagement programs and increasing overall student election voting rates by 90% over 4 years.
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PepsiCo
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United States
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Food and Beverage Services
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700 & Above Employee
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Marketing/Sales Intern
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May 2018 - Aug 2018
-Increased new sale member productivity and process adoption rates by 30% within 1 month by creating and executing a localized internal onboarding program. -Interviewed over 15 senior management leaders across 3 branches, resulting in a robust understanding of PepsiCo’s multi-million dollar Western Canadian supply chain process. -Increased new sale member productivity and process adoption rates by 30% within 1 month by creating and executing a localized internal onboarding program. -Interviewed over 15 senior management leaders across 3 branches, resulting in a robust understanding of PepsiCo’s multi-million dollar Western Canadian supply chain process.
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City of Edmonton
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Canada
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Government Administration
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700 & Above Employee
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Marketing Co-op Intern
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May 2017 - Aug 2017
-Created an interactive market research program conducted on over 2000 participants in Edmonton within 2 months, resulting in real-time statistics for 2 city-wide program proposals. -Increased employee attendance rate by 25% at monthly town halls across 4 departments using email marketing and traditional marketing strategies. -Created an interactive market research program conducted on over 2000 participants in Edmonton within 2 months, resulting in real-time statistics for 2 city-wide program proposals. -Increased employee attendance rate by 25% at monthly town halls across 4 departments using email marketing and traditional marketing strategies.
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Education
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Concordia University of Edmonton
Bachelor of Management, Marketing -
NAIT (Northern Alberta Institute of Technology)
Digital Publishing Certificate, Graphic Design -
Alberta University of the Arts
Pre-College Art Program, Fine/Studio Arts, General