Experience

TSR Injury Law

• United States
• Law Practice
• 1 - 100 Employee

• Paralegal

  • Aug 2023 - Present

• Case Assistant

  • May 2023 - Aug 2023



University of St. Thomas

• United States
• Higher Education
• 700 & Above Employee

• Engagement Center Student Supervisor

  • May 2021 - May 2023

  Analyzed and monitored caller statistics to assess overall contact and participation ratesImplemented system changes strategically to boost prospect engagementLed new hire training and onboarding to maintain a staff of over 30 callers Interviewed prospective student supervisors for the following fiscal year Verified proper dissemination of emails and pledge card mailings to donorsExercised discretion when answering caller questions and troubleshooting system errorsCreated and organized employee files and coaching formsAudited caller pledges to ensure correct processing of gifts totaling $400,000 Coordinated with other student supervisors, callers, and members of the University’s Advancement team to organize and host Engagement Center events on campus Coached callers and provide feedback to maximize their performance Developed new scripts, tip sheets, and presentations through Microsoft OfficeMaintained communication with UA leadership throughout shift and as needed through Microsoft TeamsEngaged with callers to foster community Show less

• Engagement Center Caller Mentor

  • Mar 2020 - May 2021

  Advised new hires regarding coding and navigating the calling platform, RNL Engage Provided recommendations to management to improve caller efficiency and morale Educated members of the St. Thomas community on Tommie Give Day and other opportunities to give

• Engagement Center Professional Fundraiser

  • Dec 2019 - May 2021

  Processed over 250 pledges equating close to $25,000 to the annual fund, as well as other scholarships, to cultivate alumni engagement and philanthropyCaptured and updated confidential prospect demographic information to ensure up to date records Conversed with alumni, parents, and friends of the University utilizing strong verbal communication skills while maintaining professionalism

• Campus Tour Guide

  • Dec 2019 - Mar 2020

  Welcomed prospective students and their families to the University of St. ThomasProvided prospective students and their families with a tour of the university's St. Paul campusAnswered any questions the students or parents have about courses, costs, or housing at the university



The Block Food and Drink

• St Louis Park, Minnesota, United States

• Food Expeditor

  • Jun 2020 - Feb 2023



Benilde-St. Margaret's School

• United States
• Education Administration Programs
• 100 - 200 Employee

• Annual Fund Caller

  • Aug 2013 - May 2019

  Communicated with alumni of Benilde-St. Margaret’s and informed them of the annual fund and the high school’s Annual Day of Giving Facilitated the prospects in the process of giving through the school website Communicated with alumni of Benilde-St. Margaret’s and informed them of the annual fund and the high school’s Annual Day of Giving Facilitated the prospects in the process of giving through the school website