Sales & Rental Coordinator

• Apr 2023 - Present

Customer Support Coordinator

• Feb 2023 - Apr 2023

Server

• Nov 2022 - Apr 2023

Office Manager

• Apr 2021 - Dec 2022

• Commended by business owners for strong work ethic, integrity, and character • Supported business owners with administrative, financial, customer service, and other duties • Assisted customers and communicated directly with internal and external partners • Researched projects, prepared documents and reports, and presented information to partners • Oversaw bookkeeping, cash management, and accounts payable and receivable • Developed and maintained physical and digital organizational systems • Redesigned company website and online marketing, including social media and SEO Show less

Digital Marketer Intern

• Nov 2020 - Dec 2020

• Commended by Chairman for strong writing, research, and people skills • Developed a blog editorial calendar and created regular blog content • Collaborated with the Marketing Team to create a social media strategy • Rewrote landing page copy, implemented website design, and optimized SEO • Commended by Chairman for strong writing, research, and people skills • Developed a blog editorial calendar and created regular blog content • Collaborated with the Marketing Team to create a social media strategy • Rewrote landing page copy, implemented website design, and optimized SEO

Customer Care Lead

• Jul 2019 - Jun 2020

• Trained staff and communicated cross-departmentally to improve service• Developed customer relationships, addressed questions and concerns, and sold boat trips and memberships

Customer Care Representative

• Aug 2018 - Jul 2019

• Developed customer relationships, addressed questions and concerns, and sold boat trips and memberships

Marine Naturalist

• May 2018 - Jul 2018

Outreach Coordinator

• Nov 2017 - Apr 2018

• Oversaw three educational outreach stations and managed a small team of naturalists• Responsible for training and scheduling staff, as well as ensuring that all outreach stations had necessary supplies

Researcher on Board

• Dec 2017 - Feb 2018

• Collected and catalogued data for ongoing humpback whale photo-identification studies

Australia Team Member

• Jul 2017 - Oct 2017

• Received the 2017 Employee Award from the CEO for my work in Australia• Supported the CEO and other departments to drive success of the first whalewatching season• Developed blog articles, created social media content, responded to online reviews, and supported the Marketing Team in other relevant communications• Performed additional duties as a retail associate, reservationist, naturalist, and researcher

Marine Naturalist

• Jul 2016 - Jul 2017

• Educated whalewatch and snorkel passengers about marine wildlife and conservation• Led the Moonlight Tidepools interactive program and Ulua Beach outreach station• Acted as a site leader for the annual Great Whale Count in 2016 and 2017

Purser

• May 2016 - Jun 2016

• Provided food and other customer service to whalewatch and snorkel passengers

Outreach Naturalist

• Jan 2016 - May 2016

• Educated outreach station visitors about humpback whales and marine conservation

Project Manager

• Jun 2019 - Jun 2020

• Delegated tasks and monitored completion of marketing duties• Implemented strategy, wrote copy, and created website and social media content

Social Media Marketing Assistant

• Oct 2015 - Jun 2019

• Implemented strategy, wrote copy, and created website and social media content

Personal Assistant

• Oct 2015 - Apr 2016

Temporary Office Assistant

• Dec 2015 - Jan 2016

Lead Barista

• Aug 2015 - Oct 2015

• Trained baristas, oversaw staff performance, and communicated with the business owner• Took orders, prepared drinks, and provided excellent experiences for customers

Barista

• Mar 2015 - Aug 2015

Community Marketing Agent

• Jan 2015 - Mar 2015

Marketing Intern

• Oct 2014 - Nov 2014

• Wrote product copy, oversaw photography, and prepared the website for the new online boutique • Assisted in preparing and printing additional marketing materials • Wrote product copy, oversaw photography, and prepared the website for the new online boutique • Assisted in preparing and printing additional marketing materials

Manager

• Jan 2014 - Jun 2014

• Provided direct assistant to business owners • Managed bookings, operations, and bank deposits • Oversaw a small team of staff and long-term tenants while owners were away • Provided direct assistant to business owners • Managed bookings, operations, and bank deposits • Oversaw a small team of staff and long-term tenants while owners were away

Veterinary Technician

• Jul 2013 - Dec 2013

PetsHotel Pet Care Specialist

• Jun 2013 - Nov 2013