Experience

SUPER SAVER

• Lincoln, Nebraska

• Floral Designer

  • Nov 2015 - Jul 2016



Verizon Wireless

• Lincoln, Nebraska Area

• Customer Service Advocate

  • Nov 2014 - Oct 2015

  Clear communication skills aimed at understanding customers’ needs and providing corresponding services. Engaging customers in conversational dialogue to facilitate a personal experience through use of humor, and a confident, positive attitude. Knowledge of products and services and ability to discuss product information in an effective manner and to negotiate with customers. Understanding of psychology of customers and ability to de-escalate irate customers and proactively gain knowledge from… Show more Clear communication skills aimed at understanding customers’ needs and providing corresponding services. Engaging customers in conversational dialogue to facilitate a personal experience through use of humor, and a confident, positive attitude. Knowledge of products and services and ability to discuss product information in an effective manner and to negotiate with customers. Understanding of psychology of customers and ability to de-escalate irate customers and proactively gain knowledge from customer and account details to provide a solution that will benefit both the customer and the company. Excellent follow-up interactions with customers. Flexibility in an ever changing market place and quick to grasp new concepts and technology. Show less Clear communication skills aimed at understanding customers’ needs and providing corresponding services. Engaging customers in conversational dialogue to facilitate a personal experience through use of humor, and a confident, positive attitude. Knowledge of products and services and ability to discuss product information in an effective manner and to negotiate with customers. Understanding of psychology of customers and ability to de-escalate irate customers and proactively gain knowledge from… Show more Clear communication skills aimed at understanding customers’ needs and providing corresponding services. Engaging customers in conversational dialogue to facilitate a personal experience through use of humor, and a confident, positive attitude. Knowledge of products and services and ability to discuss product information in an effective manner and to negotiate with customers. Understanding of psychology of customers and ability to de-escalate irate customers and proactively gain knowledge from customer and account details to provide a solution that will benefit both the customer and the company. Excellent follow-up interactions with customers. Flexibility in an ever changing market place and quick to grasp new concepts and technology. Show less



Lied Lodge & Conference Center

• Nebraska City

• Hostess

  • Jul 2014 - Sep 2014

  Greeted and escorted guests to tables. Provided menus and daily specials. Balancing tables between waitstaff to ensure equal distribution between number of tables and number of patrons. Setting and rearranging tables. Inspecting dining room and menus for tidiness. Maintaining dining room by bussing tables during busy hours, vacuuming, and setting tables for next shift. Working with Micros operating system to create and close checks for dining room guests. Greeted and escorted guests to tables. Provided menus and daily specials. Balancing tables between waitstaff to ensure equal distribution between number of tables and number of patrons. Setting and rearranging tables. Inspecting dining room and menus for tidiness. Maintaining dining room by bussing tables during busy hours, vacuuming, and setting tables for next shift. Working with Micros operating system to create and close checks for dining room guests.



Nebraska Wesleyan University

• United States
• Higher Education
• 300 - 400 Employee

• Ceramic Studio Assistant

  • Aug 2013 - Jun 2014

  Aided students in work with ceramic projects. Maintained ceramic studio by organizing supplies, keeping inventory of supplies and creating lists for supplies needed, cleaning equipment and putting away equipment. Special projects creating organized spaces for equipment.

• Print Office Assistant

  • Jan 2014 - May 2014

  Aided students Printing on Epson 4900 color printer and Canon Pixma Pro-1, Adobe Photoshop, checked out video and photography equipment to students, aided in darkroom developing of film and prints, would troubleshoot SLR/DSLR cameras and camera equipment, organized equipment, developed operations manuals, took inventory of equipment, communicated daily activities with employer and students.



Nebraska Wesleyan University

• New Student Orientation Leader

  • Apr 2012 - Aug 2012

  Welcomed new students to Nebraska Wesleyan University. Met students, facilitated introductions. Created a friendly environment for new students to become oriented to their new peers and location. Conducted walking tours of campus to ensure students knew of all locations. Provided information about on campus services. Welcomed new students to Nebraska Wesleyan University. Met students, facilitated introductions. Created a friendly environment for new students to become oriented to their new peers and location. Conducted walking tours of campus to ensure students knew of all locations. Provided information about on campus services.



Nebraska Wesleyan University

• Lincoln, Nebraska Area

• Peer Assistant (Resident Assistant)

  • 2011 - 2012

  Provided guidance, planned events such as French toast feeds for 30+ students, movie nights, and monthly floor meetings to facilitate community engagement, checked rooms, held office hours, helped students fix room issues such as broken screens or flooding sinks, made themed door decorations and bulletin boards. Provided guidance, planned events such as French toast feeds for 30+ students, movie nights, and monthly floor meetings to facilitate community engagement, checked rooms, held office hours, helped students fix room issues such as broken screens or flooding sinks, made themed door decorations and bulletin boards.