Experience

About IT Group

• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Jan 2019 - Present

  Experienced Business Analyst and specialist with a demonstrated history of working in the information technology and Short Term Insurance industry. Skilled in Property & Casualty Insurance, Technical Support, Contact Centers, Insurance, and Claims Management. Commission systemsERP SolutionsStrong research professional with a Diploma in Business Analysis focused in Business Analysis from FTI.Information gathering by means of workshops and one on one interviews, to enable the creation of a business requirement document. Functional Business Analysis responsible to build products in a pre-defined tool. Part of the run to live process on the weekends looking at the Quality Assurance in LIVE prior to releasing the call the client.Knowledge on handling help desk/Support desksMigrations from one software system to anotherUAT testingHand-holdingManagement of Staff



Genasys Technologies (Pty) Ltd

• Business Analyst

  • Oct 2013 - Oct 2018

  Information gathering by means of workshops and one on one interviews, to enable the creation of a business requirement document. Functional Business Analysis responsible to build products in a pre-defined tool. Part of the run to live process on the weekends looking at the Quality Assurance in LIVE prior to releasing the call the client. Information gathering by means of workshops and one on one interviews, to enable the creation of a business requirement document. Functional Business Analysis responsible to build products in a pre-defined tool. Part of the run to live process on the weekends looking at the Quality Assurance in LIVE prior to releasing the call the client.



Indwe Risk Services

• South Africa
• Insurance
• 300 - 400 Employee

• Manager Broker Systems

  • Feb 2002 - Sep 2013

  Business AnalysisUAT TestingManagement of StaffHelp desk support Business AnalysisUAT TestingManagement of StaffHelp desk support