Enterprise Agile Coach (Contract)

• Oct 2021 - Present

- Working with Senior Leadership Team and extended leadership teams to support implementation of strategy for the directorate- Assessing current levels of agile maturity across Programmes and teams, before supporting with improvement activities.- Coaching and mentoring of behaviours, practices, tools as well as delivering training.- Working with user centred design, product management and engineering experts to triage appropriate support for individual teams - Working with Senior Leadership Team and extended leadership teams to support implementation of strategy for the directorate- Assessing current levels of agile maturity across Programmes and teams, before supporting with improvement activities.- Coaching and mentoring of behaviours, practices, tools as well as delivering training.- Working with user centred design, product management and engineering experts to triage appropriate support for individual teams

Contract Scrum Master & Agile Coach

• Jul 2017 - Present

My Limited Company was dormant from August 2020 to September 2021 while I undertook a permanent role with Mortgage Engine.

Taking a break

• May 2019 - Jul 2019

Delivery Manager

• Aug 2020 - Sep 2021

- Coaching company on agile mindset, adoption of Kanban and some Lean tools as well as support to the Product team- Facilitation of meetings for the leadership team, stakeholder engagements and regular meetings with development team- Implemented Kanban boards using Atlassian Jira to support visual management and facilitate improvements in flow- Introduced monthly wellbeing challenges - Coaching company on agile mindset, adoption of Kanban and some Lean tools as well as support to the Product team- Facilitation of meetings for the leadership team, stakeholder engagements and regular meetings with development team- Implemented Kanban boards using Atlassian Jira to support visual management and facilitate improvements in flow- Introduced monthly wellbeing challenges

Scrum Master (Contract)

• Aug 2019 - May 2020

- Implementing scrum outside of IT in the Oil & Gas industry- Initiation of a scrum team for brownfield modifications to a Floating Production Storage and Offloading vessel- Dedicated Scrum Master for Oil Replacement Pumps for North Sea Platform; co-located development team consisting of multi-discipline onshore engineers from different suppliers to design and construct the pumps- Working with a team of Lean and Agile Coaches to support adoption of new ways of working across the region as well as with their suppliers

Scrum Master (Contract)

• Aug 2018 - Apr 2019

Scrum Master for a newly formed co-located feature team to deliver motor and configuration elements of a global partner application for insurers, as one of 4 teams working from a single backlog Scrum Master for a newly formed co-located feature team to deliver motor and configuration elements of a global partner application for insurers, as one of 4 teams working from a single backlog

Lead Scrum Master (Contract)

• Nov 2017 - Aug 2018

- Working with a distributed feature team to deliver mandatory change for Pensions- Providing facilitation, coaching and impediment removal for the team - Supporting 2 other Scrum Masters & member of the Scrum Master leadership team within department- Facilitation of Agile master classes & active contributer to Scrum Master Practice- Delivered seminar to 3rd year degree students from University of East Anglia (UEA) on what it's like working with an outsourced model in Agile teams

Scrum Master and Agile Coach (Contract)

• Jul 2017 - Nov 2017

- Working with several Data teams - one of which was completely new to agile and others early in the adoption of agile- Coaching members of each team to be able to act as Scrum Master/Coach to their team- Coaching on story mapping & use of user stories- Providing Jira & Confluence training- Collaborating with other scrum masters to create an agile community - Working with several Data teams - one of which was completely new to agile and others early in the adoption of agile- Coaching members of each team to be able to act as Scrum Master/Coach to their team- Coaching on story mapping & use of user stories- Providing Jira & Confluence training- Collaborating with other scrum masters to create an agile community

Scrum Master - Digital (Consultant)

• Apr 2017 - Jun 2017

- Scrum Master for 3 scrum teams working from a single product backlog, applying the scaled scrum Nexus Framework- Also, Scrum Master for a technical team building new dynamic quote generation technology

Agile Coach (Consultant)

• Oct 2016 - Mar 2017

- Coached newly formed project teams incorporating both business stakeholders & IT team members on Agile principles and specifically, Kanban- Trained team members how to use Atlassian Jira and Confluence, as well as coaching on best practices- Planned, facilitated & participated in multiple inception / kick off workshops to build backlogs across range of initiatives- Consulted on development & test approaches- Supported Project Manager on generation of work estimates & resource / demand planning, project plan creation, stakeholder analysis & management of risks & issues.

Scrum Master – ‘Added Value Account’ Travel Project (Consultant)

• Jan 2016 - Sep 2016

- Lead Scrum Master on project to deliver the Travel insurance aspect of Added Value Bank Accounts - Scrum Master for 2 feature teams that incorporated the following platform areas; Exceed, Dynamic Pricing, Data & Analytics, Oracle, HP Exstream- Coaching stakeholders & development team on Agile Scrum framework- Coaching & mentoring new Scrum Master & Junior Business Analyst- Scheduling all scrum ceremonies across the project- Participating in scrum of scrums- Producing sprint reports as well as project burn up charts- Leading some project management activities such as RACI (matrix to show who is Responsible, Accountable, Consulted, Informed in project team), stakeholder analysis & communication plan, facilitation of project team meetings.

Hybrid Scrum Master & Business Analyst – George Home Project (Consultant)

• May 2015 - Dec 2015

- Lead analyst on scrum team for Telephony journey for Home Insurance as part of Project ‘George’ (partnership deal with TSB) that incorporated the following platform areas; Exceed, Dynamic Pricing, Data & Analytics, Oracle, Integration & APIs- Planned, facilitated & participated in Inception workshop- Captured requirements & converted to user stories in collaboration with Product Owner & Business Stakeholders - Refined user stories with development team to ensure play ready for start of sprint, as well as acting as proxy Product Owner- Scheduled & facilitated scrum ceremonies- Coaching stakeholders & development team on Agile Scrum framework

Scrum Master

• May 2015 - Jun 2017

Ajilon Consultant placed at Aviva Ajilon Consultant placed at Aviva

Product Owner

• Dec 2014 - Apr 2015

- Lead on one of two key products for the Company responsible for the delivery of the Proximity Network product roadmap- Complete research & competitor intelligence- Elicit requirements, document scope & obtain stakeholder approval for future deliveries- Co-ordinate Architects & User Experience/User Interface specialists to document Functional Specifications- Assessing feedback & all change requests via Change Board- Facilitate Epic & Story creation with Architects & Developers- Prioritise product backlog & plan sprints- Participate in stand ups, reviews and retrospectives- Communicate releases & features to stakeholders

Business Analyst

• Apr 2014 - Nov 2014

- Lead analyst on the following apps for Android and iOS;I’m@app, Oval, Reset Exterion Media and I’m@SMLates- Requirement elicitation from clients, wireframing & supporting creation of functional specifications- Assisting with drafting of Epics & Stories for app development teams- Worked as part of team of analysts on the Loka app- Create & manage project RAIDD (Risks, Assumptions, Issues, Dependencies & Decisions)

Portfolio Management

• Sep 2013 - Mar 2014

Maintenance of pipeline of Business Cases seeking funding via official governance forums, including – review of documents, coaching, sharing of best practise, stakeholder managementProduction of reports for the senior leadership team on performance of change portfolio

Business Support Consultant

• Apr 2012 - Aug 2013

Management of defined ‘Rainbow’ (sale of England & Wales RBS & Scotland NatWest branches) work streams on behalf of Mortgage Operations and Retail Processing OperationsManagement of The One Account (Current Account Mortgage product) work stream for the Industry Account Switching Programme

System User Support Manager

• Jul 2007 - Mar 2012

Projects;Managed and implemented project to transfer systems support for 2 mortgage platforms from Dublin to Norwich and Greenock teams including - resolution of incidents, Batch scheduling, product set up and interest rate changes Managed move of Literature Support team across Divisions to merge with System User Support Facilitated team based problem solving workshops on both statement production process and interest rate change process. Resulted in efficiencies equal to 1 FTE and closed security gapsCo-ordinated a cross Division and Centre Continuous Improvement Event on mortgage systems user access processes (8 action plans currently being implemented)Managed transfer of 3 FTE worth of work into team without additional headcount by taking on User Maintenance of 3 mortgage platforms, this included training, reviewing documentation and issuing communications. Prior to take on only 11% of requests completed same day, with 57% taking 3 days to complete. Average since take on of 60% completed same day with only 5% taking 3 days.Managed transfer of 1 FTE worth of work into team without additional headcount by taking on maintenance of letter templates from Technology teamBusiness as Usual;Management and leadership of clerical staff, including - appraisals, performance management, disciplinary proceedings, coaching, training, absence management, workflow managementChair monthly reviews with SupplierConsultant for mortgage process and system changes, reviewing all proposals for CMS Mortgage Platform as well as liaising across divisions and teams to prioritise system change requests for TechnologyImproved incident closure times from 65% closed same day in July 2009 and 15% still open after 2 days to 88% closed same day and 0 still open after 2 days in November 2009 on team work queue (average of 150 incidents closed per month)Developed and introduced new way of working into team which improved risk control results and staff morale

Third Line Support Analyst

• Oct 2006 - Jun 2007

Root cause analysis of system errors and implementation of solutions for CMS mortgage platformAssist with enhancement and upgrade projects, including defining business problems and specifying requirements as well as proposing a range of suitable solutionsAssessment and management of Risks and IssuesLiaison with internal business partners regarding software currencyLiaison with Operational areas and other IT teams to agree Service Level AgreementsCreation of support documentation for first and second level support teamsKey resource in integration/change programmes and process improvement

Second Line Support Analyst

• Jun 2004 - Sep 2006

Analysis of system errors and implementation of solutions for CMS mortgage platformManage work streams; including prioritisation and allocation to team membersProduce Management Information on departmental trendsAct as main point of contact for First Line Support and manage relationships with Business Partners'Out of Hours' support including on-call and scheduled overnight work for system releases

First Line Help Desk Analyst

• Oct 2003 - May 2004

Receptionist and General Administration

• Aug 2003 - Oct 2003

Account Executive, Field Sales

• Aug 2001 - Aug 2003

Receptionist and General Administration

• Jun 2001 - Jul 2001

Group Marketing Co-ordinator

• Aug 2000 - Feb 2001