Madeleine Pellico

Customer Success Team Lead at Tenzo
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Contact Information
us****@****om
(386) 825-5501
Location
Streatham Hill, England, United Kingdom, UK
Skills

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Bio

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Experience

  • Tenzo - Restaurant PerformanceOps
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Customer Success Team Lead
      • Nov 2022 - Present

  • Thirdfort
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • Senior Customer Success Manager
      • Sep 2021 - Nov 2022

  • Lantum
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Senior Customer Success Manager
      • Oct 2020 - Sep 2021

      Focused on revue retention and end-to-end experiences with large enterprise clients. Leading the relationship management and customer journey from implementation to renewal.

    • Special Project Manager
      • Nov 2018 - Oct 2020

      Focused on growth operations and large scale, complex implementations. The projects led include: - Cedar-Sinai Hospital implementation in advanced heart failure and organ transplant units - Internal playbooks for series B funding - Merger with sister website r/locums - Implementing Lantum at scale for Greater Manchester (over 500 services and organisations) - Researching, trialing, selecting, and implementing project management software (Asana)- Developing feature launch process Show less

  • Legacy Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Clinical Specialist
      • Mar 2018 - Oct 2018

  • Oregon Naturopathic Clinic
    • Eugene, Oregon Area
    • Office Manager and Medical Assistant
      • Mar 2015 - Aug 2016

Education

  • University of Oregon
    Bachelor of Science - BS, Human Physiology and Women and Gender Studies
    2012 - 2016

Community

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