Experience

Royal Society for Public Health

• United Kingdom
• Public Health
• 1 - 100 Employee

• Training & Digital Learning Coordinator

  • Nov 2022 - Present

  • Coordinate the delivery of new eLearning courses and programmes• Develop new eLearning courses and course modules on the topics of Public Health• Coordinate the delivery of face-to-face training programmes• Ongoing training and support to peers on our LMS and work-types• Continually updating our courses based upon feedback to ensure they remain relevant to the target audience, and contain up-to-date information• Produce monthly report for educational services, and quarterly reports to key stakeholders on the delivery of our training

• Training & Digital Learning Assistant

  • Nov 2021 - Jan 2023

  • Work with the Training & Digital Learning Coordinator to develop new eLearning programmes.• Provide day-to-day administration of the LMS system to run reports and assist customers in their enquiries. • Support the Training & Digital Coordinator with existing key accounts across Training & Digital Learning services.• Produce monthly reports for Educational Services.• Support the Training & Digital Learning team to deliver the marketing and communications strategy including writing social posts, news items, case studies, and identifying target audiences for product launches.• Lead on the administration of our training service, coordinating training dates, registrations, assessments and certifications, and dealing with general enquiries.• Continually develop and update our courses to ensure they remain relevant with key information and statistics.



Hillier Nurseries Ltd

• United Kingdom
• Retail
• 100 - 200 Employee

• Training & Development Administrator

  • Oct 2021 - Nov 2021



Red Funnel

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Learning & Development Assistant

  • Jun 2021 - Oct 2021

  - Designed a new weekly reporting to not manage the financial liaison with our external training providers- To address inefficiencies, created a new organisation structure to ensure the effective triaging and handling enquiries- Developed training procedures for every workload within the Learning department to aid new staff- Assisting with the organisation and implementation of the company’s training requirements- Entering training certification and evaluation information into the HR Database.- Supporting the Learning & Development Advisor in developing and maintaining the e-learning platform and assist in formatting content to present in the e-learning platform.- Chasing for course delegates and issue joining details as required.



National Disability Insurance Agency

• Australia
• Government Administration
• 700 & Above Employee

• Finance Officer

  • Apr 2020 - Jul 2020

  - Worked alongside assistant director to handle ADHOC priority spreadsheets and outstanding payments requiring resolution. - Time critical compilation of reports using Excel and SAP GUI, to specify financial compensation provided by the NDIA to an individual. The information was used to assist with other government departments in Australia.- Ongoing training and support to my team on our CRM database and SAP GUI. I was an escalation point for complex financial cases requiring further analysis, to determine the error and resolve it prior to reporting to management. Although complex, I provided resolutions that remained compliant to operating guidelines, and improved the reputation of my agency.

• Payments Analyst

  • Nov 2019 - Apr 2020

  - Assessing and processing payment claims from both participants and providers in accordance with financial frameworks.- Providing ongoing support to providers, participants, and their carers to provide an efficient resolution and support branch and team outcomes.-Support provider finance processes by undertaking reports and reconciliations across multiple IT systems.- Verify data entry for the financial element of participant plans in the relevant systems.- Liaise with colleagues and leadership within the team to determine the most appropriate outcome on complex cases.- Provide general administrative support and contribute to the operations of the Payments branch.- Communicate with participants and providers on a range of routine payments and service booking matters and claims resolution.



Australian Taxation Office

• Australia
• Government Administration
• 700 & Above Employee

• APS4 Service Delivery Officer

  • May 2019 - Nov 2019

  - Provide daily support to resolve technical and legislative enquiries from frontline staff. During these interactions I was responsible for providing accurate advice and providing coaching to staff who may require further development. - Complete Quality Assessment reviews on work completed by national Debt and Lodgment staff; this required grading each interaction against the framework, and recording these grades through the database for the purposes of reporting and management. - Identify knowledge gaps in the workplace and develop training packages to develop the knowledge and understanding of staff and prevent any reverse workflow. This included collaborating with colleagues across business lines to consolidate information, and then facilitate across the teams. - Highly skilled in facilitating training sessions and tailoring my communication style across diverse groups of people. This is exemplified by improved quality of work completed by staff at the outcome of training.- Regularly engage in 1-2-1 coaching and ongoing mentoring of frontline staff. Assisted staff members in post-training consolidation, or provide coaching where ongoing development of a staff member was required. - Assist in the development and improvement of procedures to improve learning outcomes and staff comprehension. My contributions frequently resulted in content improvement in our procedures and processes to streamline work processes for staff.

• Service Delivery Officer

  • May 2017 - Nov 2019

  - Technical system use: Siebel (client relationship management), Mainframe and legacy-based systems, ICP and various accounting software systems. Further use in reporting databases used for coaching and training purposes.- Debt collection officer specialising in hardship and legal collection action; this involves complex enquiries where a strong understanding of legislation is required.