Madeleine Keay

Customer Experience, Communications & Events Manager at Pentire Drinks
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Location
London, England, United Kingdom, UK

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Experience

    • United Kingdom
    • Food and Beverage Services
    • 1 - 100 Employee
    • Customer Experience, Communications & Events Manager
      • Jul 2023 - Present
    • United Kingdom
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Assistant Manager, Sales and Events
      • Jan 2023 - Jul 2023

      • Responsible for entire life cycle of events, from enquiry and conversion, to planning and delivery, working alongside colleagues to ensure clients have a high quality experience in the Grade I listed venue.• Work with clients as main point of contact to organise and deliver events that are well executed and exceed customer expectations.• Liaise with clients and negotiate potential sales, maximising upselling opportunities to meet income targets and contribute to business plan objectives.• Member of Masterplan team and attend monthly meetings to formulate a 10-year strategic plan for The Ri. Show less

    • Sales and Events Assistant
      • Aug 2022 - Dec 2022

      • Responsible for venue hire inbox enquiries and supported forward planning of the events diary, including calendar management and collating event details.• Supported venue hire team during organisation and delivery of events.

    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Fundraising and Events Assistant
      • Apr 2022 - Aug 2022

      • Supported the Events Executive with the planning and delivery of events during the UK Aid Match Ghana appeal period.• Liaised with caterers, venues and other suppliers for organisation of events and to source gifts-in-kind.• Logged data and communications accurately across all events on CRM database.• Updated website, creating content/graphics for email campaigns, blogs and social media channels.

    • Fundraising Intern
      • Sep 2021 - Mar 2022

      • Assisted with the logistics of community fundraising events and aiding supporters to raise funds and awareness through their community groups.• Helped with the planning, logistics and execution of social events, including World Child Cancer’s Ambassador Gala Dinner for over 250 guests.• Researched and developed new ideas for community fundraising.

    • Retail Office Equipment
    • Brand Ambassador
      • May 2021 - Apr 2022

      • Drove the brand forward by creating relationships with store managers and customers across London. • Organised Coconut Collaborative packages and samples to be sent out to influencers and social media competition prize winners. • Represented and promoted the brand at events such as Balance Festival and stores such as Tesco. • Drove the brand forward by creating relationships with store managers and customers across London. • Organised Coconut Collaborative packages and samples to be sent out to influencers and social media competition prize winners. • Represented and promoted the brand at events such as Balance Festival and stores such as Tesco.

    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Campaign Executive
      • Jul 2019 - Jun 2020

      • Coordinated campaigns for over 80 clients enabling each one to achieve their recruitment objectives. • Helped to market the ‘AllAboutLaw Awards’ and ‘The School Leaver Awards’, as well as Engagement Events and Insight Days, enabling clients to communicate with prospective students and employees. • Represented AllAboutGroup at events nationwide, such as ‘What Career Live?’ in Birmingham, to inform school leavers of our services. • Coordinated campaigns for over 80 clients enabling each one to achieve their recruitment objectives. • Helped to market the ‘AllAboutLaw Awards’ and ‘The School Leaver Awards’, as well as Engagement Events and Insight Days, enabling clients to communicate with prospective students and employees. • Represented AllAboutGroup at events nationwide, such as ‘What Career Live?’ in Birmingham, to inform school leavers of our services.

Education

  • The Event Academy
    Postgraduate, Event Management for Marketing & Communications
    2021 - 2022
  • University of Bath
    Bachelor of Science - BSc (with Placement), Sociology
    2017 - 2021
  • Bradfield College
    2012 - 2017

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