Client Specialist

• May 2022 - Present

• Utilising expert communication skills to negotiate favourable terms for clients, ensuring their needs and expectations are met while delivering on business objectives. • Proactive in identifying and addressing client needs, leveraging market insights and industry knowledge to drive solutions that add value and exceed expectations. • Generating direct new business leads: Proven ability to generate and qualify leads, leveraging effective prospecting strategies and nurturing relationships with potential clients. • Active involvement in the promotion of marketing materials of properties and business services, which generate new business leads and active community engagement. Show less

Customer Service Agent

• Oct 2018 - Sep 2021

• Selected to work with senior Global Product Developers on an internal project, that successfully developed and delivered a new key area of the business within H&M’s EMEA Brands division. • Led the creation and implementation of, internal communication plans and PR materials, ensuring timely and effective delivery of information. •Developed and delivered training sessions company-wide, to ensure all team members were equipped with the knowledge and skills necessary for the project's success. Skills acquired during this time include: • Achieving 100% customer satisfaction rates through efficient and effective customer service interactions. • High-level understanding of project management and working alongside senior management. • Receiving multiple nominations for ‘Employee of the Month’ based on team-building contributions, exceptional customer service skills, and dedication to improving the wider business strategy and customer experience. • Managed & navigated multiple customer accounts across international and European Markets. Show less

Brand Manager

• May 2018 - Aug 2018

Supervisor

• Aug 2016 - May 2018