Experience

Boston College Center for Work & Family

• Human Resources
• 1 - 100 Employee

• Assistant Director, Member Services

  • Jul 2022 - Present

  Boston College - Conduct market research to identify emerging trends and best practices using Qualtrics to better understand client needs and industry trends; prepare materials to support clients’ leadership teams. - Developed a relational database in HubSpot; used data analytics to segment customers, track user behavior, identify pain points along the customer journey, and develop effective solutions. - Collaborate with a cross-functional team to strategize effective recruitment and retention tactics… Show more - Conduct market research to identify emerging trends and best practices using Qualtrics to better understand client needs and industry trends; prepare materials to support clients’ leadership teams. - Developed a relational database in HubSpot; used data analytics to segment customers, track user behavior, identify pain points along the customer journey, and develop effective solutions. - Collaborate with a cross-functional team to strategize effective recruitment and retention tactics for new and existing corporate clients. - Manage a cross-functional digital team overseeing CRM, content generation, and social media, ensuring seamless coordination and optimization of customer engagement strategies, and collaborated with UX/UI teams to design user-centered interfaces using Adobe Experience Manager - Execute annual in-person conference by acquiring sponsorship, negotiating and signing contracts, and managing vendor relationships and budget to ensure a smooth and value experience for 50+ corporate client attendees. Show less



The Heights, Inc.

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Managing Editor

  • Nov 2020 - Jan 2022

  Boston, Massachusetts, United States - Led a team of 80 student editors and reporters ensuring streamlined collaboration between writers and the digital and creative teams; fostered effective communication, ideation, and guidance to navigate editorial challenges. - Edited more than 30 stories weekly, oversaw production of the tri-weekly general newsletter and 6 weekly section newsletters on MailChimp, which had a combined reach of more than 11,000 subscribers. - Collaborated with team on a digital transformation of a… Show more - Led a team of 80 student editors and reporters ensuring streamlined collaboration between writers and the digital and creative teams; fostered effective communication, ideation, and guidance to navigate editorial challenges. - Edited more than 30 stories weekly, oversaw production of the tri-weekly general newsletter and 6 weekly section newsletters on MailChimp, which had a combined reach of more than 11,000 subscribers. - Collaborated with team on a digital transformation of a century-old print newspaper, driving audience expansion and navigating internal and external stakeholder challenges; contributed to design of the digital interface, and optimized user experience by addressing pain points after digital launch.

• Associate News Editor

  • Jan 2020 - Nov 2020

  Chestnut Hill, Massachusetts, United States -Manage over 30 staffers by monitoring news developments and pitching and delegating stories for print and online editions of Boston College’s independent student newspaper, The Heights. -Edit more than 10 articles weekly on deadline for print and online, including fact-checking and ensuring compliance with The Heights’ Style Guide. -Write 2-3 stories weekly, with more than 30 articles written since taking the position, and conduct recurring meetings with various sources to maintain… Show more -Manage over 30 staffers by monitoring news developments and pitching and delegating stories for print and online editions of Boston College’s independent student newspaper, The Heights. -Edit more than 10 articles weekly on deadline for print and online, including fact-checking and ensuring compliance with The Heights’ Style Guide. -Write 2-3 stories weekly, with more than 30 articles written since taking the position, and conduct recurring meetings with various sources to maintain relations for future stories. -Collaborate with other editors on the layout and design of weekly print editions using Adobe InDesign and post articles to the website using WordPress.

• Assistant Investigative Editor

  • Aug 2019 - Dec 2019

  Chestnut Hill, Massachusetts, United States -Developed, investigated, and wrote more than 10 stories, and edited articles weekly for the news section. -Assembled weekly online newsletter by selecting top stories each week and writing teasers to reach an audience of over 5,000 subscribers. -Led the “Voices from the Dust Bowl” by developing questions, conducting student interviews, and editing video compilations for publication on Instagram to engage the broader BC community.

• Staff Writer

  • Sep 2018 - Aug 2019

  Chestnut Hill, Massachusetts, United States -Wrote more than 10 articles for the news, metro, and features sections to inform The Heights’ online and print edition readers of news relevant to the Boston College community.



Miami Herald

• United States
• Newspaper Publishing
• 400 - 500 Employee

• News Intern

  • Jun 2021 - Aug 2021

  - Collaborated closely with cross-functional teams to strategize coverage aligned with the publication's vision. - Wrote breaking news and in-depth enterprise stories on the Breaking News desk - Contributed articles to a Pulitzer Prize-winning team for reporting of the condominium collapse in Surfside, FL.



MasTec

• United States
• Construction
• 700 & Above Employee

• Clerk, Legal Department

  • Jun 2019 - Aug 2019

  Miami/Fort Lauderdale Area -Assisted attorneys with research on contractor licensing requirements in various states. -Organized company databases to streamline data. -Assisted attorneys in preparation for team meetings.



Roar Media

• United States
• Advertising Services
• 1 - 100 Employee

• Intern

  • Jul 2015 - Aug 2015

  Miami -Assisted public relations and advanced internet marketing departments with client projects in a variety of industries including food and beverage, retail, professional services, and technology.