Experience

Gijima

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Delivery Practitioner

  • Sep 2019 - Present

  The ICT Service Delivery Practitioner assists the national SDM team with a strong client and service delivery focus. Responsible for maintaining all client contracts, access, related financials, SLA’s, minutes and reports plus project documentation on the central Gijima SharePoint repository. Reporting to the Service Delivery Executive, this role will be integral to quality assurance of the Gijima top Revenue Clients as agreed from time to time

• Bid Centre Manager

  • Jul 2016 - Aug 2019

  The role of the Bid Centre Manager is to enforce Gijima’s Bid process through the effective management of the Bid Centre and all staff and resources required for a successful bid submission. Achievements: Through effective structure the bid centre contributed to Gijima’s business and organisational growth.Team individual growth and development has been recognised by Gijima’s CEO, COO and Managing Directors.Management experience allowed me to create organisational structure processes, discipline and highly effective quality deliverables.Time management discipline to ensure performance management of bid centre staff.Bid Centre revenue generation through outsourcing of bid centre services to 3rd party organisations.

• Bid Centre Team Lead

  • Sep 2012 - Jun 2016

  The role of the Bid Centre Team Lead is to manage the events leading to the successful on time submission of a proposal, managing the Bid Coordinators and general administration in the Bid Centre.Achievements:Establishing, implementing and maintaining Bid Management related procedures and templates on ECM.Continuous improvement of bid response templates, processes and team dynamics.Delivering of qualify approved bids on time and within budget.