Experience

Dusit International
• Thailand
• Hospitality
• 1 - 100 Employee
• Guest Services Manager

  • Apr 2019 - Present


Crimson Resort & Spa Mactan

• Philippines
• Hospitality
• 100 - 200 Employee

• • Sep 2017 - Mar 2019

  To take charge of front office operations in the absence of front office manager, to deliver outstanding guest service and assist all front office staff especially during busy times and to protect and personifies the company’s heritage and image through excellence.• Oversee and supervise VIP arrivals and departures• Receives, tracks, records, dispatches and follow through on all guests complaint to insure their resolution• Perform daily guest interactions and gather guest feedback for company’s improvement• Manage, document and address issues that are encountered from day to day property rounds including work order for repair, hazards, security concerns and damages• Track and balance front office figures, card and cash postings, revenues, rebates, and document for accuracy. Record, store, access and analyze financial reports on a daily basis• Verifies rate check report and rate variance report, report no show rooms and perform the accurate completion of the daily night audit• Email reports of the day such as duty manager’s log, daily pick up, daily room revenue etc.• Understands accident prevention policies and safety/ emergency procedures Show less

• • Mar 2016 - Sep 2017

  Responsible in ensuring personalized quality service performs by guest services department. Conducting daily courtesy visit/calls to achieve guest satisfactions• Organize monthly training for all guest services team members to ensure company standards are followed.• Monitor and coach assistant villa hosts/butlers for service performance• Performs in room check-in and check-out process in a fast and efficient manner • Resolve guest complaints and take responsibility in absence of the duty manager/front office manager• Provides administrative support and assistance to the front office operations• Conduct quality check for front office registration cards Show less

• • Feb 2015 - Mar 2016

  Primarily serves as liaison for all guest needs until they are completed to the total guest satisfaction. Fully conversant in company’s offers facilities, activities and attractions. I was designated as a team leader and acting supervisor in-charge.• Conduct daily room check and ensure room preferences are available prior to VIP arrival• Meet and greet VIPs upon arrival at the airport, process registration and orient guest for room features• Prepares guest folio, facilitates express in room check out and bid fare well to VIPs• Provide personalized service to all VIPs by taking note of guest preferences such as itineraries, diet restrictions, room cleaning service and liaise with concerned department• Able to perform software operations such as cash, card, foreign currency, billing adjustments and rebates. Show less

• • Jun 2013 - Feb 2015

  Represents a central guest reception and information centre. Particularly in charge for corporate guests, long staying guests, online travel agency VIPS and responds to all guest inquiries.• Provides friendly, superior, responsive, caring, courteous and gracious hospitality to all guests• Assist showroom for walk-in guests, groups and prospect clients• Manage and resolves guest concerns in timely manner• Performs cash and credit card transactions required by guest in manner consistent with established policies and procedures• Assist front desk to facilitate check-in and check-out process in a gracious manner• Takes responsibility in the absence of the duty manager / front office manager Show less

• • Mar 2013 - Jun 2013

  This gave me a chance to work in front office department. Ensures guests receive a warm and personalize greeting.• Serve welcome drinks, cold towel and shell leis to all arriving guests.• Providing information about resort’s facility, tours, activities, etc.• Remains observant and respond to guest inquiries• Assist with the coordination of arrivals and departures• Escorts the guests to their assigned rooms.



GOLDEN ABC

• Philippines
• Apparel & Fashion
• 500 - 600 Employee

• Sales Staff (working-student)

  • Oct 2011 - Jan 2013

  I did not just sit down and watched people come and go... I made reasons for them to buy, and not only to buy, but to buy some more. I was the high-roller in our branch. That time, I was also a working student who wished to have a better life. I did not just sit down and watched people come and go... I made reasons for them to buy, and not only to buy, but to buy some more. I was the high-roller in our branch. That time, I was also a working student who wished to have a better life.



The French Baker Inc

• Restaurants
• 1 - 100 Employee

• Cashier / Dining Crew (working-student)

  • Jan 2011 - Jul 2011

  Working 4 hours daily while accomplishing my studies plus on the job trainee requirements. I was driven to manage my time accordingly. Working 4 hours daily while accomplishing my studies plus on the job trainee requirements. I was driven to manage my time accordingly.