Call Center Representative

• Oct 2022 - Present

- Answering all calls to all Cooley Dickinson primary care offices.- Transferring calls.- Creating external and internal referral requests to specialty offices.- Scheduling via Epic Systems software.- Communicating with nurses to fulfill clinical questions patient's have.- Creating requests for PT-1 forms, work letters, refills, TCMs, etc. with staff in all practices. - Following scheduling restrictions for all providers. - Answering all calls to all Cooley Dickinson primary care offices.- Transferring calls.- Creating external and internal referral requests to specialty offices.- Scheduling via Epic Systems software.- Communicating with nurses to fulfill clinical questions patient's have.- Creating requests for PT-1 forms, work letters, refills, TCMs, etc. with staff in all practices. - Following scheduling restrictions for all providers.

Shift Lead

• Sep 2022 - Oct 2022

Crew Member

• Feb 2022 - Oct 2022

- Kept and managed food prep for all shifts.- Maintained cleanliness in work station and sanitizedsurfaces.Completed daily "chores" assigned by managementincluding dishes, floors, fridge prep, and trash.- Assembled and expedited food and drink items for bothdrive-thru and eat-in.- Took and prioritized orders.- Organized and maintained a food case for customersto choose items from.

Crew Member

• Nov 2021 - Jan 2022

- Oversaw opening of the restaurant.- Prepared food items for breakfast and lunch. (including RTE Foods, frozen foods, raw foods, and chilled foods.)- Sanitized and cleaned food assembling surfaces.- Assembled sandwiches in under 90 seconds.- Assembled without coworkers for most shifts (notincluding the assigned food expeditor). - Oversaw opening of the restaurant.- Prepared food items for breakfast and lunch. (including RTE Foods, frozen foods, raw foods, and chilled foods.)- Sanitized and cleaned food assembling surfaces.- Assembled sandwiches in under 90 seconds.- Assembled without coworkers for most shifts (notincluding the assigned food expeditor).

Group Leader

• Jun 2021 - Nov 2021

- Leading teams of volunteers to different sites all over the island of Guam to do activities like bush pruning, planting trees, making sediment buffers etc. - Oversaw the creations of presentations for the initiative.- Became a spokesperson for the initiative to local and major publications. - Leading teams of volunteers to different sites all over the island of Guam to do activities like bush pruning, planting trees, making sediment buffers etc. - Oversaw the creations of presentations for the initiative.- Became a spokesperson for the initiative to local and major publications.

Hostess

• Apr 2021 - May 2021

- Greeted guests and sat guests.- Managed a physical waitlist.- Memorized the seating sections and server preferences.- Handled and prepared cutlery for guests. - Greeted guests and sat guests.- Managed a physical waitlist.- Memorized the seating sections and server preferences.- Handled and prepared cutlery for guests.

Receptionist

• Jan 2019 - Dec 2019

- Greeted and welcomed guests..- Created appointments.- Managed a calendar and schedules of my coworkers.- Oversaw guest needs before their scheduled treatments. - Greeted and welcomed guests..- Created appointments.- Managed a calendar and schedules of my coworkers.- Oversaw guest needs before their scheduled treatments.