Experience

CHR Group
• Australia
• Program Development
• 1 - 100 Employee
• Claims Administrator

  • Apr 2022 - Present


Links Modular Solutions

• Australia
• Recreational Facilities
• 1 - 100 Employee

• Client Support Specialist

  • Jan 2018 - Apr 2022

  ∴ Effective resolution of Level 1 & 2 escalated support tickets∴ Operate a successful Level 2 Help Desk ∴ Providing SME knowledge to the Client Services Manager∴ Ensuring all Clients are provided with efficient, informative, & professional support∴ Effective use of internal CRM applications∴ 2IC to Client Services Manager∴ Making a proactive intent to improve Client Services practices

• Client Services Officer

  • Jan 2017 - Jan 2018

  ∴ Level 1 & 2 Support to a large database of Clients across Australia, NZ, USA & Asia∴ SQL Database Backup, Restoration & Data Manipulation∴ Installation of In-House Software Components, Services & Hardware∴ Client Training & Increase Sales of Products∴ Development of Team Processes & Procedures ∴ Software Bug Identification & Reporting∴ Training of New Support Staff

• Business Assistant

  • Jul 2015 - Jan 2017

  ∴ Creation of Legal Client Documents, including Contracts & Variations ∴ Creation of Business Databases & Company Web Forms∴ Researching and Ordering Sales Goods∴ System Administrator to the Company Intranet & Support Platform∴ Project Officer for Large Client Installations ∴ Building of Training & Business Documentation∴ Detailed Client Support Reporting



National Australia Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• Cash Team Member

  • Apr 2014 - Oct 2014

  ∴ Setting up of Term Deposits & Loans ∴ Creating AUD payments & receipts ∴ Creating foreign currency payments, refunds & receipts ∴ Verifying other co-workers’ work ∴ Assisting other Teams with high workloads ∴ Setting up of Term Deposits & Loans ∴ Creating AUD payments & receipts ∴ Creating foreign currency payments, refunds & receipts ∴ Verifying other co-workers’ work ∴ Assisting other Teams with high workloads



Crowe Horwath

• 1 - 100 Employee

• Accounts Receivable Clerk

  • Nov 2013 - Apr 2014

  ∴ BPAY and NAB Bank Reconciliation ∴ Transfers, Reversals and Allocations ∴ Regular outgoing and incoming calls ∴ Investigation and altering unallocated items ∴ Collection of outstanding accounts ∴ Adhoc Administration ∴ BPAY and NAB Bank Reconciliation ∴ Transfers, Reversals and Allocations ∴ Regular outgoing and incoming calls ∴ Investigation and altering unallocated items ∴ Collection of outstanding accounts ∴ Adhoc Administration



MLC Limited

• United Kingdom
• Software Development
• 1 - 100 Employee

• System Administrator

  • Jun 2011 - Jun 2013

  ∴ Banking/Receipting twice a day ∴ EFT processing and allocation ∴ Receipt enquiries, investigations, and EFT registrations ∴ BPAY processing and allocation ∴ Close of banking ∴ Assisting and training other staff ∴ Adhoc Administration ∴ Banking/Receipting twice a day ∴ EFT processing and allocation ∴ Receipt enquiries, investigations, and EFT registrations ∴ BPAY processing and allocation ∴ Close of banking ∴ Assisting and training other staff ∴ Adhoc Administration