Maddison Hurst
Manager at Millennium Health Club- Claim this Profile
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Bio
Credentials
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Argus Estate Master Development Feasibility Certification
ARGUSAug, 2018- Sep, 2024
Experience
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Millennium Health Club
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Australia
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Wellness and Fitness Services
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1 - 100 Employee
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Manager
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Apr 2019 - Present
At Millennium, I am a team-oriented professional responsible for both back-end data analytics and strategy as well as front office customer service and stakeholder relationship development. I have experience across the full breadth of the organisation, where I have provided real assistance in optimising business outcomes. Over the past five years, I have worked directly with Millennium's Senior Management by providing data analysis and interpretation and reporting on significant aspects of the business such as membership and finances. I have consistently been a collaborative team player who is always ready to assist others. I have been instrumental in fostering stakeholder relationships from equipment suppliers and external contractors to members. I manage the fortnightly receivable members accounts, with daily revaluation and reassessment of overdue payments.I am responsible for all data entry for close to 2000 members and staff, from new members, time hold requests, direct debits, variations, cancellations and personal training. I have implemented debt recovery initiatives, and am passionate about driving positive change. I additionally manage the Group Fitness aspect of the gym, organising covers for classes, rosters and updating the 'MindBody' system. I ensure effective dispute resolution of customer complaints surrounding the rectifying of accounts. I am skilled at operating the in-house data management system, 'CLUBWISE', for which I ensure data integrity by performing reviews and oversight practices. I add real value to the organisation, having focused on efficient task completion within required time frames and budget.
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Member Services Attendant
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Oct 2017 - Present
I have had the amazing opportunity to further my sales and administration skills with the ongoing support of the prestigious Millennium Health Club. Customer service is of the highest standard and I have learnt to handle myself professionally in any situation. Tasks have ranged from selling membership packages, handling walk-in and phone enquiries and dealing with customer complaints, to operation of the CLUBWISE database, closing and opening procedures and assisting with advertising campaigns.
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Ravenswood School for Girls
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Australia
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Education Administration Programs
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100 - 200 Employee
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Sports Coach
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Jun 2015 - May 2018
I was fortunate enough to be employed by Ravenswood School to coach several netball and touch football teams. The teams ranged in ability as well as age (both junior and senior teams). The job involved planning and organising multiple training sessions, strategy sessions and game plans for the matches throughout the season. I was able to display my leadership qualities as well as developing my coaching skills and was given the opportunity to work under pressure. I was fortunate enough to be employed by Ravenswood School to coach several netball and touch football teams. The teams ranged in ability as well as age (both junior and senior teams). The job involved planning and organising multiple training sessions, strategy sessions and game plans for the matches throughout the season. I was able to display my leadership qualities as well as developing my coaching skills and was given the opportunity to work under pressure.
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Body Shape Female Fitness Centre
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Australia
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Wellness and Fitness Services
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1 - 100 Employee
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Administration and Sales Assistant & Gym Floor Trainer
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Jan 2017 - Dec 2017
I worked at Body Shape Gordon in several departments, in particular administration, sales and gym floor. My duties included the selling of membership packages, managing walk-in inquiries, handling current member queries, complaint handling procedures, operation of the 'GYMMASTER' database, answering phone calls, replying to emails, designing posters and the decoration of facilities. Gym floor tasks included regular cardio, weights and core programming for members, opening and closing procedures to assist in shift handovers, cleaning of machines and floor area maintenance, assisting members in their exercising regimes on the floor.
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Head Netball Coach & Umpire
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Mar 2009 - Dec 2017
Between 2009 and 2017, I coached a team of 10 diverse, talented and enthusiastic netballers, reaching the grand final 8 times and achieving 6 premierships. Many of the girls are from different ethnic backgrounds with some having difficulty speaking English. For this reason, I explain my instructions clearly and in simple terms to ensure all the girls have an understanding of my suggestions. I have been described by the parents of these girls as being a natural leading with initiative, a zest for life and great patience in times of trial. These girls mean the world to me and I am fortunate enough to not only be their coach but also be one of their greatest friends. They are an extremely inspiring team to watch and the experiences of watching them grow into young women and improving their skill set is the most rewarding experience there is.
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Education
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2016 - 2018
University of Technology Sydney
Bachelor’s Degree of Property Economics, High Distinction -
2015 - 2015
Kaplan Professional
NSW Real Estate Certificate of Registration -
2009 - 2014
Ravenswood School for Girls
NSW Higher School Certificate
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